Gabriel Idah

I am a customer service and operations professional with over eight years' experience supporting clients in regulated financial environments such as banking and auto finance. I excel at handling high-volume inquiries, resolving account-related issues, and maintaining confidentiality while ensuring documentation accuracy.

Throughout my career I have worked across multi-channel support — phone, email, and CRM — applying structured problem-solving to investigate and resolve disputes and inventory discrepancies. I have experience escalating complex operational and risk concerns while keeping stakeholders informed.

I have led small support teams, managed customer onboarding and settlement processes, and supported audit and compliance activities to protect customer data and meet SLA expectations. I am disciplined in remote work practices and available for UK/US time zone shifts.

My achievements include improving operational efficiency through cross-functional support, consistently meeting service-level timelines in customer complaint resolution, and maintaining accurate transaction and inventory documentation in fast-paced environments.