Open to opportunities

Adebiyi Kehinde

@adebiyikehinde

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Customer-focused support specialist delivering clear, efficient digital and email support.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid support role where I can use strong written communication, CRM expertise, and troubleshooting to improve customer satisfaction and resolution speed.

I am an organized, customer-focused Support Specialist with 4+ years delivering high-quality assistance through chat, email and digital channels, maintaining accurate CRM records and achieving timely resolution of escalated issues. I am known for empathy, attention to detail, strong written communication, and the ability to streamline processes that improve response consistency and resolution speed.

My experience spans banks and corporate support roles where I created communication templates, collaborated with technical teams to cut resolution times by 30%, and maintained high customer satisfaction ratings. I hold a B.Sc. in Business Administration and certifications in Microsoft Excel, Power BI, Virtual Assistance, and AI Career Essentials, and I seek roles that leverage my documentation, troubleshooting, and remote-support strengths.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Officer

Current

Parallex Bank

Feb 2025 - Present (10 months)

Respond to customer inquiries via email, chat, and phone, maintain accurate CRM records, and collaborate with technical teams to troubleshoot digital banking errors, improving resolution speed by 30%.

Customer Support CRM Troubleshooting Escalation Management Documentation Digital Banking Communication

Data Support Intern

Promasidor Nigeria

Oct 2024 - Jan 2025 (3 months)

Managed and organized customer records, reviewed support data to identify recurring issues, and produced documentation and reports to improve internal support processes.

Data Entry Data Analysis Documentation Reporting CRM Communication Microsoft Office

Chargeback Analyst (Job Shadowing)

VFD Group

May 2024 - Sep 2024 (4 months)

Observed dispute handling workflows and assisted with email support templates and reporting to improve clarity and accuracy in transaction dispute communication.

Chargebacks Email Support Reporting Documentation Attention To Detail Communication Remote Work

Customer Service Officer

United Bank for Africa

Feb 2023 - May 2024 (1 year 3 months)

Provided multi-channel customer support for banking products, maintained a 95% satisfaction rating, and documented issues for audits and case tracking.

Customer Support CRM Documentation Data Entry Customer Satisfaction

Transaction Officer

United Bank for Africa

Jan 2020 - Jan 2023 (3 years)

Communicated transaction updates to customers, handled documentation and reporting for escalations, and maintained accurate records to support troubleshooting.

Documentation Reporting Record keeping Customer Escalation Attention To Detail Banking Operations

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Science, Business Administration

Completed a Bachelor of Science in Business Administration with coursework relevant to business operations and customer-focused services.

Lagos State Polytechnic

National Diploma, Mass Communication

Earned a National Diploma in Mass Communication with training in media, communications, and documentation practices.

ALX / Udemy / SkillUp / Utiva

Certificate, Professional Certifications

Completed multiple professional certificates including Microsoft Excel, Data Analytics with Power BI, Virtual Assistant, and Artificial Intelligence Career Essentials to support digital support and data skills.