Angela Offor
@angelaoffor
Customer-focused customer service specialist driving satisfaction and operational improvements.
NigeriaWhat I'm looking for
I am a dedicated, customer-focused Customer Service Specialist with extensive experience across financial services, retail, and digital platforms. I consistently deliver exceptional customer experiences through multi-channel support and proactive problem resolution.
At Gellyz Fashion I managed high-volume interactions, helped implement a loyalty program that increased repeat purchases by 30%, and maintained a 98% customer satisfaction rate through tailored engagement and efficient dispute resolution.
During my banking career at Ecobank I supervised teller operations, processed large daily transaction volumes with strict accuracy and controls, and led initiatives that improved cash handling efficiency and reduced customer wait times.
I combine strong CRM, payment processing, and data-focused skills with training and team leadership to enhance service delivery, support digital adoption, and contribute to business growth through upselling and customer retention strategies.
Experience
Work history, roles, and key accomplishments
Customer Service Specialist
Gellyz Fashion
Nov 2018 - Oct 2023 (4 years 11 months)
Delivered personalized multi-channel customer support, achieving a 98% satisfaction rate and launching a loyalty program that increased repeat purchases by 30%. Resolved over 500 product disputes and optimized e-commerce operations to improve fulfillment accuracy.
Head Teller
Ecobank
Aug 2014 - May 2016 (1 year 9 months)
Supervised a team of four tellers and processed ~₦50M daily while improving cash handling efficiency by 20% through audits and reconciliations. Authorized high-value transactions up to ₦10M and supported fraud prevention efforts.
Customer Service Officer
Ecobank
Nov 2008 - Aug 2014 (5 years 9 months)
Provided frontline banking support resolving 1,000+ monthly inquiries and reduced wait times by 25% through process improvements; onboarded 500+ customers to digital banking channels.
Education
Degrees, certifications, and relevant coursework
National Teachers Institute
Postgraduate Diploma, Education
2014 - 2014
Completed a Postgraduate Diploma in Education from the National Teachers Institute.
Enugu State University of Science and Technology
Bachelor of Science, Quantity Surveying
2005 -
Completed a Bachelor of Science in Quantity Surveying at Enugu State University of Science and Technology.
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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