Faith Iseh

I am a dedicated Customer Support Representative and Virtual Assistant with over four years of experience in delivering exceptional remote support and managing client relations. My journey has been marked by a commitment to resolving complex inquiries with empathy and optimizing workflows to enhance customer satisfaction. I pride myself on my ability to handle over 100 customer inquiries daily, achieving a remarkable 95% satisfaction rate through effective problem-solving and proactive engagement strategies.

Throughout my career, I have honed my skills in various CRM tools such as Zendesk and Salesforce, which have enabled me to track customer interactions and improve response times significantly. My experience includes providing virtual administrative support, managing scheduling and email communications, and assisting with project coordination. I have successfully implemented strategies that reduced customer churn by 20% and increased client retention rates by 15%, showcasing my ability to drive results and improve overall productivity.