Dinah Waziri
@dinahwaziri
Results-driven Customer Service Representative & Virtual Assistant.
What I'm looking for
I am a results-driven Customer Service Representative and Virtual Assistant with over 3 years of experience in providing top-tier administrative support and client management in remote environments. My expertise lies in time management, self-discipline, and adaptability, which ensures efficiency in virtual teams. I have a proven track record of enhancing customer satisfaction, streamlining operations, and optimizing workflows while working independently and as part of distributed teams.
Throughout my career, I have honed my skills in CRM systems, email management, scheduling, and data entry. I have successfully managed inbound customer inquiries, achieving a 95% response rate, and have designed visually engaging marketing materials that improved brand recognition. My ability to collaborate effectively using remote communication tools has allowed me to provide exceptional support and foster positive client relationships.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Prezbee Consulting
Jan 2025 - Present (5 months)
Providing comprehensive administrative support, organizing tasks, and ensuring smooth business operations through effective project management and communication tools.
Customer Support Representative
Prezbee Consulting
Oct 2023 - Dec 2023 (2 months)
Managed customer inquiries efficiently, utilizing CRM tools to track leads and enhance customer engagement through real-time chat support.
Virtual Assistant
Workspace
Jan 2023 - Jul 2023 (6 months)
Managed executive schedules, organized meetings, and provided technical support, contributing to efficient business operations.
Virtual Assistant
Digital Dazzle
Oct 2021 - Nov 2022 (1 year 1 month)
Handled administrative tasks, email correspondence, and social media management, ensuring timely responses and effective communication.
Customer Service Representative
Davada Network Enterprise
Apr 2018 - Jun 2021 (3 years 2 months)
Resolved customer inquiries and improved satisfaction rates through effective communication and proactive issue resolution.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Minna
Bachelor of Technology, Mathematics and Computer Science
Bachelor of Technology in Mathematics and Computer Science, focusing on the integration of mathematical principles with computer science applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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