Open to opportunities

Dinah Waziri

@dinahwaziri

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Results-driven Customer Service Representative & Virtual Assistant.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a results-driven Customer Service Representative and Virtual Assistant with over 3 years of experience in providing top-tier administrative support and client management in remote environments. My expertise lies in time management, self-discipline, and adaptability, which ensures efficiency in virtual teams. I have a proven track record of enhancing customer satisfaction, streamlining operations, and optimizing workflows while working independently and as part of distributed teams.

Throughout my career, I have honed my skills in CRM systems, email management, scheduling, and data entry. I have successfully managed inbound customer inquiries, achieving a 95% response rate, and have designed visually engaging marketing materials that improved brand recognition. My ability to collaborate effectively using remote communication tools has allowed me to provide exceptional support and foster positive client relationships.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Prezbee Consulting

Jan 2025 - Present (5 months)

Providing comprehensive administrative support, organizing tasks, and ensuring smooth business operations through effective project management and communication tools.

Trello Google Workspace Task Management Administrative Support

Customer Support Representative

Prezbee Consulting

Oct 2023 - Dec 2023 (2 months)

Managed customer inquiries efficiently, utilizing CRM tools to track leads and enhance customer engagement through real-time chat support.

HubSpot Sakari Customer Engagement CRM

Graphic Designer

Gaotek Inc.

Aug 2023 - Nov 2023 (3 months)

Designed marketing materials and mentored interns, enhancing brand recognition and engagement through visually appealing graphics.

Graphics Canva Branding

Virtual Assistant

Workspace

Jan 2023 - Jul 2023 (6 months)

Managed executive schedules, organized meetings, and provided technical support, contributing to efficient business operations.

Technical Support

Virtual Assistant

Digital Dazzle

Oct 2021 - Nov 2022 (1 year 1 month)

Handled administrative tasks, email correspondence, and social media management, ensuring timely responses and effective communication.

Email Communication Social Media Management

Customer Service Representative

Davada Network Enterprise

Apr 2018 - Jun 2021 (3 years 2 months)

Resolved customer inquiries and improved satisfaction rates through effective communication and proactive issue resolution.

Zendesk HubSpot Customer Communications

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Minna

Bachelor of Technology, Mathematics and Computer Science

Bachelor of Technology in Mathematics and Computer Science, focusing on the integration of mathematical principles with computer science applications.