Open to opportunities

Viterona Muthanje

@viteronamuthanje

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Experienced administrator specializing in clinic operations, customer support, and office administration.

Kenya

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What I'm looking for

I seek a role where I can manage operations and administration, improve workflows, and deliver excellent client support within a collaborative, growth-oriented team.

I am an experienced administrator with a strong background in clinic coordination, customer support, and office operations, bringing years of hands-on experience in administration, underwriting, and virtual assistance.

I have led clinic daily operations, managed executive diaries and patient scheduling, supported billing and financial reconciliation, and implemented electronic health record processes while maintaining high standards of client service and compliance.

I excel at calendar and inbox management, credit control, collections, CRM maintenance, and business development activities; I am committed to improving workflows, enhancing client satisfaction, and contributing positively to team performance.

Experience

Work history, roles, and key accomplishments

Current

Clinic Coordinator

Current

Uzwena Health Co. Limited

Jan 2024 - Present (1 year 8 months)

Oversee daily clinic operations including office management, patient scheduling, CEO diary management, billing reconciliation, and staff supervision to ensure smooth service delivery and compliance.

Clinic Operations Patient Scheduling Administrative Management Staff Training Electronic Health Records Customer Support Calendar Management

Customer Support Assistant

Freelance

Jan 2023 - Dec 2023 (11 months)

Provided remote customer support and administrative virtual assistant services including calendar and email management, social media marketing, lead generation, and client communications to improve client responsiveness and brand presence.

Customer Support Virtual Assistance Asana Calendly Social Media Marketing Lead Generation Cold Calling

Underwriting Associate

Kenya Orient Company Limited

Sep 2019 - May 2020 (8 months)

Managed underwriting tasks and branch sales operations, developed new business opportunities, maintained client relationships, and resolved customer complaints to support revenue growth.

Underwriting Sales Operations Client Relationship Management Business Development Marketing Support CRM

Executive Officer

Heritage Insurance Company Limited

Oct 2012 - Aug 2019 (6 years 10 months)

Supported branch management through CRM updates, diary management, credit control and debt collection, fixed asset management, and staff training to maintain high customer service standards.