Open to opportunities

Gladys Kwoba

@gladyskwoba

Message

Highly organized Virtual Assistant with expertise in healthcare support.

Kenya

Message

What I'm looking for

I am looking for a role in a supportive healthcare environment that values accuracy and professionalism.

I am a highly organized and reliable Virtual Assistant with a strong background in Health Records and administrative support. My experience includes insurance coordination, client interaction, and proficient use of EMR systems. I thrive in fast-paced remote environments, where I can leverage my skills in scheduling, data entry, and customer communication to provide excellent service.

Currently, I work as a Medical Virtual Assistant, where I verify insurance eligibility, manage appointment scheduling, and handle digital records. My previous role as Health Records and Information Manager at USAID-Kinango Sub County Hospital allowed me to support medical billing and patient intake while ensuring data accuracy through collaboration with clinicians. I am committed to bringing value to a healthcare support team through my professionalism and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Medical Virtual Assistant

Current

Freelance

Jan 2023 - Present (2 years 9 months)

Verified insurance eligibility and obtained service authorizations. Handled client appointment scheduling and follow-ups, managing faxes, referrals, and digital records via Google Drive.

Insurance Verification Appointment Management Google Drive Client Communication

Health Records and Information Manager

USAID- Kinango Sub County Hospital

Mar 2022 - Feb 2025 (2 years 11 months)

Supported medical billing, patient intake, and appointment flow. Verified recipient details and maintained medical records, collaborating with clinicians to prepare referral documents and ensure data accuracy.

Medical Billing Patient Intake Medical Records

Education

Degrees, certifications, and relevant coursework

Kenya Medical Training College (KMTC)

Diploma in Health Records and Information Management, Health Records and Information Management

Activities and societies: Certified Health Records and Information Manager, Virtual Assistant Certification – Medical Admin Focus, HIPAA Compliance Training.

Completed a comprehensive diploma program focusing on health records and information management. Gained expertise in medical billing, patient intake, appointment flow, and maintaining accurate medical records. Collaborated with clinicians to prepare referral documents and ensure data accuracy.