Faithful Dumkor
@faithfuldumkor
Experienced customer care representative delivering high-satisfaction remote support.
NigeriaWhat I'm looking for
I am a dedicated and empathetic customer care representative with many years of experience providing exceptional support via email, live chat, and phone.
I consistently resolve customer tickets efficiently — at DCTFlyandTours I handled 10+ daily tickets with a 95% satisfaction rating and trained three new hires on support procedures. I am proficient with Microsoft Office, Google Workspace (Maps and Calendar), Zoom, and escalation workflows to ensure timely resolution and strong customer retention.
I also bring project management experience from PrefixIntegratedServices and hold a B.Sc. in Business Management plus certifications in Customer Service, Virtual Assistance, and Remote Work, which strengthen my ability to deliver organized, customer-focused results.
Experience
Work history, roles, and key accomplishments
Online Customer Service Representative
DCT Fly and Tours Ltd.
Jan 2025 - Present (9 months)
Resolved 10+ customer tickets daily via email and live chat with a 95% satisfaction rating and handled returns, refunds, and escalations professionally. Trained 3 new hires on support procedures and improved first-response consistency.
Project Manager
Prefix Integrated Services
Jan 2024 - Present (1 year 9 months)
Planned, executed, and closed projects by defining scope, managing resources, tracking progress, and ensuring delivery within budget and timelines. Oversaw risk management, quality assurance, and stakeholder communication to meet project goals.
Education
Degrees, certifications, and relevant coursework
IEIgnatius Ajuru University of Education
Bachelor of Science, Business Management
Completed a Bachelor of Science in Business Management at Ignatius Ajuru University of Education, Port Harcourt.
Eastern Polytechnic
Diploma, Communication Studies
Completed a Diploma in Communication Studies at Eastern Polytechnic, Port Harcourt.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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