Agu Eucharia

I am a professional customer service representative with over four years of hands-on experience delivering empathetic, precise support and maintaining a 90% customer satisfaction rate. I consistently handle high-volume inquiries with calm, clear communication and strong problem-solving skills.

My background includes processing shipments, maintaining accurate documentation, and conducting inspections to ensure compliance and prevent contraband. I bring technical proficiency with Microsoft Office and Google Workspace, remote work readiness with reliable power and internet, and certifications in customer service, project management, HRM, data analytics, and virtual assistance.

I am a quick learner who stays organized under pressure, prioritizes proactively, and focuses on positive customer outcomes. I seek opportunities where I can apply my client-success strategies, conflict de-escalation skills, and remote support capabilities to improve service delivery and operational efficiency.