Open to opportunities

Makinde Kehinde

@makindekehinde2

Message

I resolve high-volume customer issues across chat, tickets, email, and in-person support.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can resolve client issues across chat, email, and ticketing channels, collaborate with internal teams, improve workflows, and contribute reliably in a fast-paced remote environment.

I've supported up to 250 client contacts daily as a Customer Service and Ticketing Officer, resolving complaints, maintaining accurate CRM records, and keeping resolutions within service-level timelines. In my remote Client Support Specialist role, I handled about 40 clients per shift and resolved 95% of issues through chat and ticketing channels.

I bring calm, clear communication to complex customer problems, coordinate escalations with internal teams, and improve workflow visibility through organized documentation. My experience also includes project tracking in Asana, stakeholder reporting, logistics coordination, and operating in fast-paced environments with discretion and minimal supervision.

Experience

Work history, roles, and key accomplishments

Client Support Specialist

Remote

Dec 2025 - Mar 2026 (3 months)

Provided responsive, friendly support to an average of 40 clients per 8-hour shift across chat and ticketing channels, resolving 95% of issues in line with company and client-specific policies. Logged and tracked roughly 30 cases per day in Zendesk, maintaining organized, searchable documentation and clear dashboards for workload visibility.