At Next Link, I assisted customers with product enquiries, complaints, and service issues in an iPhone retail environment. I resolved concerns by explaining available solutions and coordinating with management when needed.
In my independent client support work, I coordinate flight bookings and support clients with enquiries, confirmations, payment communication, and time-sensitive travel requests. I maintain passenger and booking records and provide updates throughout the process.
I’ve practised managing support tickets with Freshdesk and Zendesk, and organising customer records in HubSpot. My experience also includes email and chat support, complaint handling, and customer follow-up.
