Open to opportunities

Francis Aaron

@francisaaron

Message

Customer support specialist delivering empathetic, efficient remote service and problem resolution.

Nigeria

Message

What I'm looking for

I seek remote customer service roles where I can use strong communication and problem-solving skills to improve client satisfaction, with opportunities for growth and teamwork.

I am a motivated, detail-oriented Customer Support Specialist with hands-on remote experience assisting clients via email, chat, and social media. I excel at clear communication, empathy-driven problem solving, and building strong client relationships while recording feedback to drive service improvements.

I have run freelance customer support since 2021 and managed transport and logistics operations earlier, giving me practical skills in bookings, coordination, and record keeping. I am proficient with Google Workspace, comfortable with basic technical troubleshooting, and eager to contribute to a remote team in a flexible or full-time role.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Self-employed

Jan 2021 - Present (4 years 9 months)

Provided remote customer support via email, chat, and social media, resolving inquiries and troubleshooting issues while maintaining high satisfaction and recording feedback to improve service quality.

Email Support Live Chat CRM Troubleshooting Customer Relationship Management Conflict Resolution Time Management Google Workspace

Transport & Logistics Support

Personal Business

Jan 2019 - Jan 2021 (2 years)

Managed client bookings and coordination between customers and drivers, maintained transaction and schedule records, and ensured timely follow-ups to deliver reliable transport services.