Rose Albert

I’m a Customer Support Specialist with over four years of experience providing phone, email, and chat support. I resolve customer inquiries with a customer-first mindset, strong communication, and careful attention to detail, while maintaining accurate records in fast-paced environments.

In my current role as Project Manager, I coordinate client projects from initiation to completion. I organize schedules, priorities, and deliverables, communicate with clients, keep documentation up to date, and help resolve project challenges.

Previously, I supported customers through phone, email, and in person as a Customer Service & Sales Assistant, handling orders, invoices, and payments while ensuring timely issue resolution and customer satisfaction. I’m proficient in CRM platforms and tools like Zendesk, Trello, and Google Workspace/Microsoft Office, and I thrive on remote collaboration to help clients achieve successful outcomes.