Chikamso Joyce

I’m a Customer Service and Support Specialist with over 3 years of experience in airline ticketing assistance and customer support for international organizations. I handle end-to-end travel requests—booking assistance, changes, cancellations, and refund requests—using phone, email, and live chat to deliver prompt, empathetic responses.

In my current role as a Customer Service Representative (Remote) at DREAMPORT MANAGEMENT (DIFC) LTD, I resolve complex travel-related concerns with accuracy and efficiency to achieve Customer Satisfaction Scores (CSAT). I collaborate with airline partners and internal teams to escalate and resolve issues within strict timelines, while maintaining zero error rates in transaction handling.

Before this, I built a strong sales and engagement foundation as a Telemarketer at PPG—meeting and exceeding sales targets through effective scripts, objection handling, and accurate customer data updates. Earlier experience as a Social Media Manager and in construction coordination strengthened my organization, communication, and cross-team support mindset, which I bring into fast-paced customer environments.