Open to opportunities

ETHAN RYDER

@ethanryder

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Customer Service Advisor focused on empathetic support, problem-solving, and measurable service improvements.

United Kingdom

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What I'm looking for

I’m seeking a new, challenging role where I can make a lasting impact—delivering outstanding customer support, continuously improving my skills, and taking on training in IT while helping teams achieve better results.

I’m an organised, results-oriented customer service professional with a proven track record of significantly increasing service quality, sales, and customer base. I bring outstanding communication, relationship-building, and influencing skills, and I can organise, train, and monitor teams while adapting quickly to new environments.

In my current remote Patient Services Administrator role, I’m the first point of contact for NHS services, delivering responsive care, escalating appropriately, maintaining accurate computerised records, and identifying safeguarding issues. Previously, as a Customer Service Advisor, I handled inbound calls and emails, resolved problems, processed payments/refunds, made referrals, and inputted data—alongside experience coordinating valuations and booking appointments. I’m also actively pursuing IT learning because I’m passionate about building and repairing computers.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Administrator

Current

Clinical Partners

Feb 2026 - Present (4 months)

Acted as the first point of contact for NHS services, responding to enquiries, escalating when required, and maintaining accurate computerised records. Identified safeguarding concerns and followed relevant safeguarding procedures while communicating sensitively with professionals and clients.

Customer Service Escalations Data Entry Safeguarding Procedures Microsoft Office

Valuation Survey Coordinator

E-Surv Chartered Surveyors

Aug 2025 - Jan 2026 (5 months)

Coordinated valuation bookings by handling inbound and outbound calls, processing referrals to appropriate departments, and completing administrative tasks. Supported customers through the valuation scheduling process and managed related documentation.

Customer Service Outbound Calling Inbound Calls Referrals Scheduling Administrative Support

Customer Service Advisor

Equiniti

Apr 2024 - Jul 2025 (1 year 3 months)

Provided professional, empathetic inbound customer support, handling enquiries by phone and email. Managed payments and refunds, resolved customer issues, inputted data, and made referrals to relevant team members.

Customer Service Email Support Problem Solving Referrals Data Entry Complaint Handling

Customer Service Advisor

Concentrix

Nov 2022 - Apr 2024 (1 year 5 months)

Delivered outstanding inbound customer service with a professional, empathetic approach. Handled enquiries by telephone and email, arranged services for customers, processed payments and refunds, resolved problems, and performed data input and referrals.

Customer Service Email Support Service Coordination Problem Solving Data Entry Referrals

Bar and Store Staff

Bourton's Music School

Feb 2022 - Sep 2022 (7 months)

Assisted customers in-store and provided product advice during shifts. Supported end-of-shift tidying and handled payments as needed.

Customer Service Cash Handling Teamwork Sales Support Retail Operations

Bar Staff

Bargoed Rugby Football Club

Jan 2018 - Jan 2019 (1 year)

Provided customer support in a busy matchday environment. Assisted with serving and general frontline support tasks, including helping customers and supporting operations during events.

Customer Service event support Teamwork Customer Support Cash Handling Communication