Faidah Abdulkareem

I am a detail-oriented and empathetic Customer Service Support Representative with over 2 years of experience in providing administrative and client-facing support in fast-paced environments. My expertise lies in handling inquiries, resolving customer issues, and utilizing CRM software to enhance service delivery. I am passionate about creating excellent user experiences through clear communication and efficient problem-solving.

Currently, I am pursuing a B.Sc. in Industrial Chemistry, which complements my strong analytical skills. In my role at Main Earnest Global Resources, I have successfully managed over 20 customer interactions weekly, ensuring timely and satisfactory resolutions to inquiries and complaints. My commitment to continuous learning and user-focused service drives me to adapt quickly to new tools and systems, enhancing my ability to support clients effectively.