Praise Grace

I am a customer service representative trained through hands-on mock projects, consistently achieving a 95% satisfaction rate in role-play scenarios. I handle inquiries, resolve issues efficiently, and document interactions using CRM tools.

During remote training projects I managed 20+ daily inquiries, reduced repeat inquiries by 30% through effective problem analysis, and improved data tracking accuracy by 25% using CRM systems.

I collaborate with peers to create FAQs and guides that cut response times by 40%, and I am proficient with Google Workspace and Microsoft Office to support smooth service delivery.

I hold a B.Tech in Science Laboratory Technology (2nd Class Lower Division) and bring disciplined time management, active listening, and a customer-first mindset to roles where I can contribute to improved customer experiences.