Fabrizio Baldi

Provided training and onboarding for clients, ensuring they maximize product usage. Analyzed customer business processes to identify improvement opportunities and implemented configurations based on requirements. Offered technical assistance and created knowledge base articles to enhance customer support.

Executed on-page SEO strategies including keyword research and website audits. Developed standard operating procedures for SEO practices and created analytical reports to optimize performance and influence business renewals.

Managed SEM and SEO activities, including website maintenance and social media content creation. Executed marketing campaigns and evaluated performance through analytic reports while conducting marketing research.

Led project management for marketing campaigns, providing training and onboarding for clients. Engaged in SEO activities and managed customer relations, ensuring high levels of service and retention.

Managed customer portfolios, focusing on cash collection and credit control. Negotiated payment plans and conducted reconciliations, ensuring accurate financial statements and invoices.

Completed a Strategic Online Marketing Certificate focusing on digital marketing strategies and techniques.

Earned a Diploma in Public Relations, Marketing, Sales & Advertising, covering essential marketing and communication skills.

Achieved a Master’s Degree in Political Science, focusing on political theory, international relations, and public policy.