Open to opportunities

Fabrizio Baldi

@fabriziobaldi

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Solution Consultant & Technical Customer Support

Canada

Message

What I'm looking for

I seek a dynamic role where I can leverage my customer success expertise and drive impactful solutions in a collaborative environment.

I am a dedicated Customer Experience Specialist and Solution Consultant with over four years of experience in enhancing customer satisfaction and retention. My role at Maximizer CRM involved training clients, analyzing their business processes, and providing technical assistance to ensure they maximize the value of our product. I pride myself on my ability to identify opportunities for improvement and create effective solutions tailored to customer needs.

Previously, I served as an Internet Marketing Coordinator, where I honed my skills in SEO and digital marketing strategies. My experience spans various roles, including Account Manager and Marketing Specialist, allowing me to develop a comprehensive understanding of customer relationship management and project execution. I hold a Master’s Degree in Political Science and a Strategic Online Marketing Certificate, which complement my technical skills in tools like MS Office, CRM systems, and digital marketing platforms.

Experience

Work history, roles, and key accomplishments

Customer Experience Specialist

Maximizer CRM

Jan 2019 - Jan 2023 (4 years)

Provided training and onboarding for clients, ensuring they maximize product usage. Analyzed customer business processes to identify improvement opportunities and implemented configurations based on requirements. Offered technical assistance and created knowledge base articles to enhance customer support.

Customer Success Technical Support SaaS Training Onboarding CRM Problem Solving Project Management

Internet Marketing Coordinator

Longevity Graphics

Jan 2017 - Oct 2018 (1 year 9 months)

Executed on-page SEO strategies including keyword research and website audits. Developed standard operating procedures for SEO practices and created analytical reports to optimize performance and influence business renewals.

SEO Google Analytics Google Ads Keyword Research Performance Optimization SEM Content Creation Analytical Skills

Account Manager

Smartt

Jan 2016 - Jan 2017 (1 year)

Managed SEM and SEO activities, including website maintenance and social media content creation. Executed marketing campaigns and evaluated performance through analytic reports while conducting marketing research.

SEM SEO Google Ads Facebook Ads Content Creation Campaign Management Marketing Research Social Media Hootsuite

Marketing Specialist & Project Manager

Wishpond Technologies

Jul 2012 - Jan 2016 (3 years 6 months)

Led project management for marketing campaigns, providing training and onboarding for clients. Engaged in SEO activities and managed customer relations, ensuring high levels of service and retention.

Project Management Marketing Campaigns SEO Customer Service Training Content Management Business Development Social Media

Collection Analyst

Arvato Finance Services

Jan 2007 - Jan 2009 (2 years)

Managed customer portfolios, focusing on cash collection and credit control. Negotiated payment plans and conducted reconciliations, ensuring accurate financial statements and invoices.