Open to opportunities

Oluseun Ajose-Adeogun

@oluseunajoseadeogun

Message

Customer-focused professional with 25 years in technical support.

Canada

Message

What I'm looking for

I am looking for a role that values customer experience and innovation, where I can leverage my extensive background in technical support and sales to drive success.

With over 25 years of experience in customer service and technical support, I am a dedicated professional committed to delivering exceptional customer experiences. My background spans various roles, including Solutions Specialist and Business Sales Consultant, where I have honed my skills in troubleshooting, conflict resolution, and SaaS-based solutions.

Throughout my career, I have consistently demonstrated my ability to manage high-volume inquiries and provide world-class support across multiple communication channels. My expertise in CRM systems like Salesforce and Zendesk has enabled me to track customer interactions effectively and ensure accurate resolutions. I am passionate about leveraging technology to enhance customer experiences and have a proven track record of achieving high satisfaction rates in my roles.

Experience

Work history, roles, and key accomplishments

Current

Business Sales Consultant

Current

VTM Agency (Autocaller A.I.)

Jan 2022 - Present (3 years 6 months)

Sold AI-driven solutions to enterprise clients in regulated industries including legal, procurement, and finance. Managed full sales and onboarding cycle, contributing to 95%+ satisfaction and consistent upsells.

B2B Sales Sales Cycle Management Customer Segmentation Contract Lifecycle Management

Current

Solutions Specialist – Tier 3

Current

CAA/AAA

Jul 2023 - Present (2 years)

Managed high-volume customer inquiries, assisting with roadside assistance requests and program-related inquiries. Utilized CRM systems to track customer interactions and ensure accurate resolution of issues.

Customer Support Technical Troubleshooting CRM Salesforce Zendesk

Current

Affiliate Marketer & Digital Strategist

Current

ClickBank, Warrior Plus, MaxBounty & JVZoo

Aug 2018 - Present (6 years 11 months)

Developed and executed affiliate marketing campaigns to drive revenue and increase customer engagement. Managed email marketing campaigns with segmentation to target specific audiences effectively.

Affiliate Marketing Digital Strategy Email Marketing Google Analytics ClickMagick Performance Tracking

Streaming Support Specialist

Disney+/Hulu

Sep 2020 - Jul 2023 (2 years 10 months)

Assisted customers with troubleshooting streaming software, hardware, and network connection issues. Provided account support, including subscription management, billing inquiries, and technical troubleshooting.

Technical Troubleshooting Account Management Salesforce Zendesk Baymax

Customer Care Representative

The Shopping Channel (TSC)

Aug 2018 - Sep 2020 (2 years 1 month)

Supported e-commerce customers with order processing, modifications, returns, and refunds. Troubleshooted and resolved delivery and shipping concerns while liaising with carriers such as FedEx and Canada Post.

Customer Care Order Processing CRM Salesforce Citrix

Banking Advisor

Royal Bank of Canada

Jan 2017 - Jan 2018 (1 year)

Advised clients on secure digital banking tools and products, ensuring adherence to privacy, compliance, and regulatory standards. Played key role in digital adoption efforts during early phases of online transformation for legal and financial services.

Legal Compliance Regulatory Financial Services

Education

Degrees, certifications, and relevant coursework

University of Saskatchewan

Bachelor of Science, Economics & Resource Management

Studied Economics and Resource Management, gaining a comprehensive understanding of economic principles and their application to resource allocation. Developed strong analytical and problem-solving skills relevant to economic and environmental challenges.