adrian prior

Support daily thrift store operations, including sorting and pricing donated goods, assisting shoppers, and helping manage online sales. Provide friendly customer service and assist with administrative tasks.

Led a team of 5+ marketing coordinators, overseeing daily operations, professional development, and performance management. Developed and directed marketing strategies and advertising campaigns across a growing client base, and built AI-driven workflows that increased team capacity by 50%.

Managed a portfolio of 150+ client marketing accounts as primary point of contact, overseeing onboarding, campaign design and delivery, marketing strategy, and account health. Planned and executed digital marketing campaigns across Meta Ads and Google Ads, and achieved the highest client satisfaction score on the team.

Owned multi-channel client support and onboarding across live chat, email, phone, and screen-share, building operational infrastructure that took support from reactive to proactive. Drove CSAT from 78% to 89% and improved NPS by 22 points through a new support operations framework.

Managed customer service operations and team development across 5 departments at Canada's highest-volume Nordstrom location. Delivered world-class customer service across in-person, phone, and email channels, and designed onboarding programs for new hires.

Provided direct client service and handled transactions in a fast-paced retail environment, while supporting digital marketing operations. Developed and executed multi-platform digital marketing campaigns across Twitter, Instagram, and Facebook.

Earned a Bachelor of Arts degree in Communications, Digital Media & Marketing from Simon Fraser University in Burnaby.