Open to opportunities

Barbara Malina

@barbaramalina

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Customer Success and Account Management Professional with 10+ years experience.

Canada

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What I'm looking for

I seek a role that values client satisfaction and offers growth opportunities.

I am a dedicated Customer Success and Complex Case Management professional with over a decade of experience in multicultural customer service across Africa, North America, and Asia. My expertise lies in managing high-stakes cases with empathy and efficiency, ensuring client satisfaction through effective conflict resolution and stakeholder engagement.

Throughout my career, I have honed my skills in customer relationship management and remote collaboration, utilizing advanced technical skills in CRM systems and data analysis. My roles have included managing client communications, developing help documentation, and conducting quality assurance testing, all aimed at enhancing the client experience and driving organizational success.

With a strong foundation in website development and maintenance, I have successfully created and managed company websites, improving brand visibility and user engagement. I am passionate about leveraging my skills to foster positive client relationships and contribute to the growth of innovative organizations.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

NorthStella

May 2024 - Present (1 year 2 months)

Managed client schedules and communications using Google Workspace and Microsoft Office tools, ensuring efficient project execution. Handled customer service inquiries via email and ticketing systems, and created and managed the company’s website.

Google Workspace Microsoft Office Customer Service Project Management Remote Collaboration Communication Multitasking Organizational Skills

Junior Quality Analyst

CHALLENGEU

Jan 2021 - Jul 2022 (1 year 6 months)

Conducted manual and automated testing of software applications, ensuring functionality and user experience. Collaborated with product owners and development teams to resolve technical issues and validate new features.

Software Testing Quality Assurance CRM Systems Technical Support Collaboration Documentation Problem Solving User Experience Data Management Communication

Senior Customer Associate

ONA LTD

Sep 2018 - Dec 2020 (2 years 3 months)

Managed incoming support requests through CRM systems, providing timely resolution for client issues. Delivered training sessions on CRM tools and developed comprehensive user documentation, enhancing client self-service capabilities.

CRM Systems Customer Support Training Documentation Technical Support Communication Problem Solving Client Services Inventory Management

Senior Client Associate

MODE

May 2013 - Sep 2017 (4 years 4 months)

Managed CRM databases and executed marketing campaigns using Microsoft Office and Google Workspace. Developed and maintained the company website on WordPress, implementing SEO strategies to improve visibility.