Open to opportunities

Samantha Grandy

@samanthagrandy

Message

Client Success Manager with expertise in marketing and analytics.

Canada

Message

What I'm looking for

I am looking for a growth-focused opportunity that values collaboration and innovation.

I am a dedicated Client Success Manager with a rich background in marketing, communications, and client relations. My experience includes managing multi-million-dollar accounts and ensuring seamless client experiences from onboarding to retention. I excel at building long-lasting relationships and collaborating with internal teams to drive client success and business growth.

Throughout my career, I have demonstrated my ability to lead cross-functional teams and deliver high-impact results. As a certified Google Analytics professional, I leverage data-driven insights to enhance customer experiences and contribute to organizational success. I am passionate about developing comprehensive marketing strategies and optimizing campaign performance to meet client goals.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Pilot Communications

Oct 2024 - Present (8 months)

Serve as the primary liaison between clients and internal teams to deliver strategic marketing solutions. Develop and manage comprehensive marketing plans, oversee project timelines, and analyze campaign performance using tools like Google Analytics.

Project Management Google Analytics Marketing Strategy Team Collaboration Budget Management Content Development Social Media Strategy

Marketing Lead

Avalon Holographics

Nov 2024 - Dec 2024 (1 month)

Led marketing efforts for the investor team, developed targeted presentation materials, managed email campaigns, and conducted research on investment opportunities. Provided detailed analytics reporting and performed website updates.

Marketing Strategy Salesforce Email Campaigns Research Analytics Content Development

Client Success Manager

Idea Factory

Nov 2023 - Nov 2024 (1 year)

Directed customer service operations, managed client onboarding, collaborated with internal teams, and oversaw client budgets. Maintained strong relationships and ensured project milestones were met.

Customer Onboarding Budget Management Team Collaboration Relationship Management Administrative Support

Marketing and Sales Insights Manager

Scotian Gold Cooperative

Jul 2020 - Nov 2023 (3 years 4 months)

Led marketing campaigns, developed strategies, conducted sales analytics, and managed social media platforms. Oversaw website content and created marketing materials to enhance brand visibility.

Marketing Campaigns Sales Analytics Social Media Management Content Creation Market Research Graphic Design

Communications and English Instructor

Keyin College

Sep 2022 - Jul 2023 (10 months)

Delivered engaging lessons, developed learning materials, and facilitated online learning. Evaluated student progress and organized course agendas to meet academic goals.

Curriculum Development Online Learning Classroom Management

Marketing and Communications Assistant

Pharmacy Association of Nova Scotia

Apr 2020 - Aug 2020 (4 months)

Managed social media accounts, created content, and conducted target market research. Assisted in graphic design for social media and newsletters.

Social Media Management Content Creation Graphic Design Market Research Communication Skills

Communications Assistant

Nova Scotia Association of REALTORS®

Jan 2019 - Apr 2019 (3 months)

Developed content for communications, assisted with media relations, and coordinated events. Produced graphics for social media and newsletters.

Content Development Media Relations Event Coordination Graphic Design Communication Skills

Corporate Communications Assistant

Eastern Health

Sep 2018 - Oct 2018 (1 month)

Developed social media content, wrote blog stories, and assisted with media relations. Prepared a communications plan to improve awareness of services.

Media Relations Communications Planning Content Development

Education

Degrees, certifications, and relevant coursework

Mount Saint Vincent University

Bachelor of Public Relations, Public Relations

2017 - 2020

Completed a Bachelor of Public Relations with a focus on Co-operative Education, gaining practical experience in the field while developing skills in communication, marketing, and client relations.