Chinazo Chigere

I am a customer service professional with over five years of experience delivering tailored solutions across inbound and outbound channels. I focus on building rapport, handling objections, and using strategic thinking to ensure high customer satisfaction.

In healthcare and telecom settings I coordinated appointments, maintained EMRs, and handled 100+ daily calls while ensuring accuracy in CRM logging. I have a track record of upselling and meeting monthly sales targets.

I combine strong process documentation, escalation management, and negotiation skills with empathy and patience to resolve complaints and improve customer outcomes. I regularly updated knowledge bases and supported chat and phone channels.

I bring practical experience with CRM platforms and Microsoft Office tools, and I seek to contribute to teams that value proactive problem solving, operational accuracy, and measurable customer-success results.