Maria Ojora
@mariaojora
Customer Success & Account Management leader driving retention and revenue growth.
FranceWhat I'm looking for
I’m a Head of Customer Success & Account Management with 5+ years’ experience across cybersecurity, luxury goods, education, and sports. I consistently meet and exceed quarterly sales and retention targets through strategic account planning and strong client relationships.
I lead high-volume lead generation and client success campaigns to expand B2B/B2C customer bases, converting inquiries into qualified opportunities through full-cycle communication. I maintain rigorous CRM data hygiene to support accurate forecasting and reliable reporting, while using market intelligence to refine sales and retention strategies.
I oversee end-to-end processes from onboarding to adoption, ensuring high customer satisfaction and identifying cross-selling opportunities. With bilingual communication skills, I translate complex technical solutions into clear value propositions, resolving complex inquiries and improving response times to drive loyalty, retention, and brand advocacy.
Experience
Work history, roles, and key accomplishments
Head of Customer Success
Ochy Management
Jan 2025 - Present (1 year 3 months)
Own account planning to consistently meet and exceed quarterly sales and retention targets. Lead end-to-end customer onboarding, drive adoption, and identify cross-selling opportunities to maintain high customer satisfaction.
International SDR and Customer Success
Conduct lead generation and customer success campaigns to expand the customer base, converting inquiries into qualified business opportunities. Manage CRM updates for reliable forecasting and oversee order-to-installation execution to ensure satisfaction and upsell relevant products or services.
Customer Success Representative
LVMH CS
Managed high-touch client relationships and resolved complex inquiries to ensure strong satisfaction and loyalty. Delivered post-sales support and proactive follow-ups using CRM tools to personalize service and improve retention and brand advocacy.
Education
Degrees, certifications, and relevant coursework
Ochy Management
Master's Degree in International Business, International Business
2025 -
Pursuing a Master's degree in International Business at Ochy Management as of 2025.
EBS Paris
2020 - 2022
Completed Bac +5 studies at EBS Paris from 2020 to 2022.
University of Paris Nanterre
Bachelor's Degree in Applied Foreign Languages, Applied Foreign Languages
2017 - 2020
Completed a Bachelor's degree in Applied Foreign Languages at the University of Paris Nanterre from 2017 to 2020.
Sofinco
IOBSP Level III - Consumer Credit, Consumer Credit
Completed Level III IOBSP training in Consumer Credit in 2025 at Sofinco.
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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