Open to opportunities

Cyrille Nicolas De Rochefort

@cyrillenicolasderoch

Message

Customer Success leader in legal technology driving retention, onboarding, and team mentorship.

United States

Message

What I'm looking for

I seek a leadership role in customer success within legal technology where I can scale teams, improve retention, and drive product adoption through coaching and cross-functional partnership.

I am a Customer Success leader with 18+ years in legal technology, experienced in managing large portfolios, coaching teams, and resolving complex escalations with exceptional speed. I built and scaled client success operations for 200+ active law firm accounts, achieving a 13-year median retention and a 3-hour mean time to resolution.

I deliver ROI-focused QBRs, develop scalable enablement resources (8,000+ knowledge base articles), and partner cross-functionally to improve adoption and expansion. I am bilingual (French/English), hands-on with Gainsight and Salesforce, and ready to lead and develop a high-performing CS team.

Experience

Work history, roles, and key accomplishments

COO / Delivery Success Manager

Evolution Legal Technology Solutions

Mar 2009 - Dec 2025 (16 years 9 months)

Built and scaled a legal technology consultancy managing 200+ active law firm accounts with a 13-year median retention and achieved a 3-hour mean time to resolution for escalations, driving adoption and upsell through QBRs and strategic partner programs.

& Customer Success Portfolio Management Escalation Management Gainsight Salesforce Partner Management

Solutions Consultant

OneAdvanced

Feb 2002 - Feb 2023 (21 years)

Supported North American law firm clients on NetDocuments and Carpe Diem, conducting bilingual discovery and delivering value-driven demos to align implementations with firm workflows and support sales with RFPs and bids.

Carpe Diem Discovery Démos RFP Bilingual Support Client Onboarding Sales Enablement

Application Support Manager

Onsiteam Advisors

Dec 2005 - Mar 2009 (3 years 3 months)

Led end-to-end client implementations and onboarding for legal platforms including Time Billing Matters and Worldox, managing assessments, training, and full implementation lifecycles to ensure successful adoption.

Implementation Management Onboarding Training Worldox client support Project Management Documentation

Systems Engineer

Integrated Data Technologies

Jan 2003 - Jan 2005 (2 years)

Implemented and supported Worldox, Client Profiles, and Amicus for SMB clients across legal, medical, and insurance sectors, ensuring system reliability and fit-to-process configurations.

Worldox System Implementation Technical Support SMB Document Management Troubleshooting Client Training