At Hewlett Packard Enterprise, I managed service delivery for strategic enterprise accounts across the BeLux region, including GSK Belgium, Volvo Cars, Agfa Healthcare, and Spuerkeess Luxembourg. I contributed to a 100% contract renewal rate across my managed accounts.
I owned operational planning and service governance, consistently achieving 98–99% SLA compliance. As the primary escalation owner for high-severity incidents, I coordinated cross-functional teams to restore service within SLA.
I also led account support teams through business reviews and technical risk assessments, and orchestrated service transitions and customer onboardings across complex environments. In FY24, I onboarded a major account with dual IT and OT environments.
On HPE’s Technical Upskilling Strategy for Edge to Cloud Transformation, I assessed technical skills for key Global Client Management roles and worked with management to establish a readiness baseline for cloud adoption. My background combines engineering with digital management and information systems.
