Chaherdine SAID
@chaherdinesaid
I lead global IT service delivery for regulated, business-critical financial applications.
FranceWhat I'm looking for
At CA-CIB, I lead worldwide service delivery for a business-critical mobile application that records trader communications and SMS for regulatory purposes. I oversee 24/7 availability, incident escalation, RCA, SLAs, vendor performance, banking compliance, and continuous improvement.
Across CA-CIB, Société Générale, Covage Networks, Orange France, and Etrali/IPC, I’ve managed service operations, production changes, critical incidents, network support teams, client relationships, audits, and technical migrations in banking and telecommunications. I’ve led teams of network support engineers, chaired service governance committees, and coordinated suppliers through complex operational and crisis situations.
Alongside service management, I built LearnWise.fr, a SaaS learning platform, from functional scoping and architecture choices through production readiness, user acquisition, and metrics tracking. This entrepreneurial work brings a product-driven, user-centric perspective to the way I improve services and operations.
Experience
Work history, roles, and key accomplishments
Global Service Manager
Crédit Agricole Corporate and Investment Bank
Feb 2025 - Present (1 year 6 months)
Oversaw end-to-end service delivery for a business-critical mobile application used by traders, ensuring availability, performance, security, and compliance with banking regulations. Managed incidents, SLAs, vendors, and continuous improvement initiatives.
Planned Career Break and Entrepreneurial Development
Self Employed
Oct 2023 - Jan 2025 (1 year 3 months)
Designed and built LearnWise.fr, a SaaS learning methodology platform, covering functional scoping, architecture, development management, and production readiness. Developed product and data skills, including user journey design, usage metrics, and AI integration.
Service Delivery Manager
Crédit Agricole Corporate and Investment Bank
Jul 2022 - Sep 2023 (1 year 2 months)
Managed client service delivery across EMEA and worldwide, ensuring SLA compliance and chairing steering committees. Coordinated technical projects, including a major network migration, and conducted infrastructure audits for regulatory compliance.
Managed production environment changes to minimize user impact, reviewing and validating changes in decision-making committees. Trained teams on change management processes and supported infrastructure transformation projects.
Network Support Manager
Covage Networks
Jan 2019 - Dec 2020 (1 year 11 months)
Managed a team of network support engineers and an incident manager, defining objectives and ensuring service continuity. Optimized NOC processes, handled crisis management, and managed national maintenance providers.
Service Manager
Orange France
May 2017 - Dec 2018 (1 year 7 months)
Oversaw service delivery for national projects with CAC 40 clients, managing client relationships and industrializing service offerings. Led functional project management for information system evolutions and tracked P&L.
Incident Manager
Etrali Trading Solutions / IPC
Apr 2015 - Apr 2017 (2 years)
Managed a team of network technicians and led Solution Center operations for incident, change, and problem management. Drove continuous process improvement and acted as backup for the Service Delivery Manager.
Network and Telecommunications Technician
Etrali Trading Solutions
Feb 2014 - Mar 2015 (1 year 1 month)
Served as process reference for the Solution Center, managing service delivery and critical incident resolution for major banking clients. Conducted diagnostics and coordinated technical solutions in a regulated environment.
Education
Degrees, certifications, and relevant coursework
ENACO
BTS (Brevet de Technicien Supérieur), Negotiation and Customer Relations
Completed a BTS in Negotiation and Customer Relations (NRC) at ENACO in 2017.
Lycée Léon Blum
General Baccalaureate, Economics and Social Sciences
Earned a General Baccalaureate in Economics and Social Sciences from Lycée Léon Blum in 2010.
Tech stack
Software and tools used professionally
Availability
Location
FranceAuthorized to work in
Portfolio
LearnWise.frJob categories
Skills
Interested in hiring Chaherdine?
You can contact Chaherdine and 90k+ other talented remote workers on Himalayas.
Message ChaherdineGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
