Open to opportunities

Eve kagendo

@evekagendo

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Committed office assistant with strong communication and management skills.

Zimbabwe

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What I'm looking for

I seek a challenging role in a reputable organization that values customer satisfaction and offers opportunities for growth and learning.

I am a dedicated and hardworking individual who thrives in team environments, focusing on efficiency and effectiveness to achieve both personal and organizational goals. My strong communication skills and top-notch presentation abilities allow me to connect with colleagues and clients alike, ensuring customer satisfaction is always a priority. I embrace challenges and am eager to learn from every experience.

With a diploma in Information Science and Technology, I have developed a solid foundation in technical and management skills. My recent role as an Office Assistant and Social Media Manager at Hanmak Technologies Limited has equipped me with valuable experience in customer engagement, content creation, and social media strategy implementation. I take pride in my ability to analyze results and improve marketing efforts, all while maintaining a positive and professional demeanor.

Throughout my career, I have demonstrated leadership and organizational skills, from managing records at Milimani Law Courts to driving sales at various companies. I am passionate about contributing to a reputable organization where I can utilize my skills and continue to grow in the ever-evolving IT sector.

Experience

Work history, roles, and key accomplishments

Current

Office Assistant and Social Media Manager

Current

Hanmak Technologies Limited

Aug 2023 - Present (1 year 10 months)

Monitored the company's online presence, significantly increasing customer engagement through social media and developing diverse marketing content. Designed and implemented social media strategies aligned with business goals, while also managing administrative tasks including statutory deduction returns and reception duties.

Social Media Management Content Creation Digital Marketing Customer Engagement Administrative Support Data Analysis Customer Service

Records Manager Attachee

Milimani Law Courts

Aug 2022 - Dec 2022 (4 months)

Managed the organization's central records systems, analyzing record-keeping needs to implement effective management solutions. Maintained computerized and physical record systems, controlling access to confidential information and developing cataloging and classification protocols.

Records Management Data Classification Confidentiality System Implementation Data Analysis

Sales Associate

Platinum Credit Limited

Feb 2021 - Dec 2021 (10 months)

Actively sought out customers in-store, providing comprehensive product knowledge and effectively cross-selling merchandise. Handled returns and collaborated with co-workers to ensure exceptional customer service, building productive trust relationships with clients.

Sales Customer Service Product Knowledge Cross Selling Relationship Building Communication

Sales Executive

Safaricom PLC

Jan 2020 - Dec 2020 (11 months)

Contributed to the development of marketing strategies and conducted market research on rival products to inform marketing plan design. Actively sought new sales opportunities through cold calling, networking, and social media, setting up meetings with potential clients.

Sales Strategy Market Research Marketing Planning Cold Calling Networking Social Selling Client Relationship Management Business Development

Enumerator

2019 Kenya Population and Housing Census

Aug 2019 - Present (5 years 10 months)

Conducted comprehensive census surveys within the community, interacting with diverse groups of people to gather accurate demographic data. Ensured precise data collection and adherence to survey protocols.

Data Collection Community Engagement Interviewing Communication

Sales Marketer

Green World Company

Jan 2019 - Nov 2019 (10 months)

Provided technical and application-related support to sales and marketing teams, preparing detailed information documents and marketing materials. Conceptualized strategies to market products, generate sales conversions, and deliver a superior customer experience.

Sales Support Customer Experience Market Research Product Development Technical Support

Education

Degrees, certifications, and relevant coursework

Ruiga girls’ high school

Kenya Certificate of Secondary Education, Secondary Education

Activities and societies: School President; established and maintained high standards of behavior, fostering an atmosphere of friendly cooperation, peace, discipline, and unity.

Completed secondary education, earning the Kenya Certificate of Secondary Education. Focused on a broad curriculum to build a strong academic foundation.

Kilalai primary school

Kenya Certificate of Primary Education, Primary Education

Attended primary school and obtained the Kenya Certificate of Primary Education. Developed foundational literacy, numeracy, and general knowledge skills.

Technical University of Kenya

Diploma, Information Science and Technology (Archives and Records Management)

Pursued a Diploma in Information Science and Technology, specializing in Archives and Records Management. Gained comprehensive knowledge in managing central records systems and developing effective record-keeping solutions.