Open to opportunities

winnie wambugu

@winniewambugu

Message

Experienced office administrator and social media manager driving operations, client relations, and sales.

Kenya

Message

What I'm looking for

I seek a role leveraging administration, customer relations, and social media skills in a collaborative, fast-paced company with growth opportunities.

I am a multi-skilled professional with over 7 years' experience in office administration, customer service, sales, and social media management. I consistently manage fast-paced environments, supervise administrative teams, handle procurement and supplier payments, and create engaging social content while meeting KPIs.

I build and maintain client relationships, conduct market research and sales prospecting, and streamline office operations to ensure efficiency and compliance. I am technologically adept, solutions-focused, and motivated to apply my administration and legal-related skills to help organizations meet their objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance Kenya

Sep 2021 - Present (4 years 6 months)

Respond to customer queries across social media, phone, and email while meeting KPIs (FRT, TRT, AHT) and providing accurate solutions to improve support efficiency.

Customer Service Social Media Support KPIs Email Support Phone Support Troubleshooting CRM

Social Media Manager

Infoafrica Group Ltd

Jul 2020 - Mar 2026 (5 years 8 months)

Created and managed Facebook content, coordinated with design, responded to customer inquiries, and oversaw office administration and KPIs to support company SMART goals.

Content Creation Social Media Management Community Engagement KPI Tracking Office Administration Coordination Content Strategy

Sales Executive

Kifedha Ltd

Jun 2018 - Mar 2026 (7 years 9 months)

Generated leads, conducted market research, qualified prospects, presented proposals, and maintained client relationships to drive sales and compile performance reports.

Sales Lead Generation Market Research Client Relationship Management Cold Calling Proposal Writing Reporting

Office Administrator

Load Trailers (EA) Limited

Jan 2015 - Mar 2026 (11 years 2 months)

Coordinated office operations, supervised administrative staff, managed procurement and utilities payments, maintained supplies and equipment, and handled shared email and communications.

Office Management Staff Supervision Procurement Support Facilities Management Inventory Control

Office Administrator

Lomas and Lomas Limited

Jan 2013 - Mar 2026 (13 years 2 months)

Managed visitor reception, processed customer orders, handled petty cash and communications, coordinated with accounts, and organized directors' diary and stationery documentation.

Reception Order Processing Petty Cash

Office Administrator

Skyland Logistics Ltd

Jan 2011 - Mar 2026 (15 years 2 months)

Provided administrative support and coordination across departments, produced reports, delegated facility tasks, and coordinated events and logistics to ensure operational efficiency.

Administrative Support Reporting Event Coordination Office Operations Logistics Support