Sheilla User
@sheillauser
Detail-oriented Office Assistant focused on accurate records, communication, and smooth daily operations.
What I'm looking for
I’m a detail-oriented Office Assistant with experience delivering administrative support, document handling, customer service, and reliable digital communication. I’m known for accurate record management, strong time management, and working independently to keep daily operations running efficiently.
Over the years, I’ve supported front-desk and office workflows by typing business correspondence, filing and organizing paperwork, and assisting with document preparation. In customer-facing roles, I maintained accurate customer and transaction records, processed payments with high accuracy, and helped guests with inquiries professionally through front desk communication.
I also bring digital support experience from my freelance work as a Digital Marketing Assistant. I created and scheduled social media content, supported email marketing and online communication, conducted internet research, assisted with SEO implementation, and updated website content to support brand visibility.
I’m proficient with Microsoft Word and Excel, Google Docs and Google Sheets, Canva, email platforms, and internet research tools. I’m ready to contribute my administrative support strength, data entry accuracy, and organized scheduling to a team that values responsiveness and quality.
Experience
Work history, roles, and key accomplishments
Cashier & Receptionist
Teva OnTime Lounge & Restaurant
Jan 2024 - Jan 2025 (1 year)
Processed guest payments and issued receipts with high accuracy while maintaining customer and transaction records. Managed reservations and scheduling, handled guest inquiries at the front desk, and supported daily administrative reporting.
Freelance Digital Marketing Assistant
Freelance
Jan 2022 - Jan 2024 (2 years)
Created and scheduled social media content to support brand visibility, and managed social media pages and website content updates. Assisted with email marketing tasks and conducted online research to support SEO implementation.
Sales Assistant
Ol Daiga Ltd
Jan 2020 - Jan 2021 (1 year)
Assisted customers with product information and supported order handling while maintaining accurate sales and stock records. Provided day-to-day operational support and communicated with customers to support smooth service.
Office Assistant
Kent Africa Limited
Jan 2017 - Jan 2020 (3 years)
Typed documents, reports, and business correspondence, and maintained organized filing and office paperwork records. Supported document handling activities including photocopying and scanning, and helped maintain an orderly office environment.
Education
Degrees, certifications, and relevant coursework
Ajira Digital Training
Digital Marketing & E-commerce
2021 -
Completed training in digital marketing and e-commerce in 2021.
Compaq Computer College
Computer Packages
2017 -
Studied computer packages at Compaq Computer College in 2017.
Rwathia Girls Secondary School
Kenya Certificate of Secondary Education (KCSE)
2016 -
Completed secondary education and earned the Kenya Certificate of Secondary Education (KCSE) in 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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