Open to opportunities

Ceah Stella

@ceahstella

Message

Dedicated professional with a strong background in hospitality management.

Kenya

Message

What I'm looking for

I am looking for a role that allows me to grow in hospitality and administration, with opportunities for professional development and a supportive company culture.

I am a dedicated and hardworking professional with a strong background in hospitality management and administration. My experience spans customer service, record management, and report writing, where I have consistently demonstrated my ability to handle administrative tasks efficiently. I thrive in fast-paced environments, ensuring customer satisfaction and contributing to organizational success.

Throughout my career, I have provided exceptional service, from assisting customers at Westgate shopping mall to managing office procedures as an Office Administrator at Mumia & Njiru Advocates. My role involved advising clients, coordinating correspondence, and maintaining financial records, showcasing my organizational skills and attention to detail. I am eager to apply my passion for hospitality and administration in a role that fosters both personal and professional growth.

Experience

Work history, roles, and key accomplishments

Office Administrator

Mumia & Njiru Advocates

Mar 2023 - Apr 2024 (1 year 1 month)

Responsible for office procedures, client management, and administration. Provided support to lawyers, communicated with clients, and maintained financial records. Supervised support staff and handled correspondence and legal documents.

Office Management Client Management Communication Financial Management

Customer Care Service

Westgate shopping mall

Nov 2023 - Jan 2024 (2 months)

Assisted customers by providing information about campaigns and guidance on participation. Addressed customer concerns efficiently, kept records of interactions, and coordinated with colleagues. Provided feedback on customer service processes to management.

Customer Service Records Management Communication Problem Solving Team Coordination

Intern (Service & Sales)

EL Faro Restaurant

Oct 2021 - Dec 2021 (2 months)

Welcomed guests, informed them about services, took orders, and ensured accuracy in service. Processed payments and ensured customer satisfaction through excellent service.

Customer Service Order Management Payment Processing Communication

Sales & Marketing Representative

Kamasisi Sales & Marketing

Aug 2018 - Oct 2018 (2 months)

Supported HR service delivery and collaborated on marketing strategies. Conducted market research, assisted in lead generation, and prepared sales reports. Participated in client meetings and provided administrative support.

Marketing Strategies Market Research Lead Generation Sales Reporting

Education

Degrees, certifications, and relevant coursework

Nairobi Institute of Business Studies

Diploma, Food & Beverage Production, Service & Sales Management

Completed a Diploma in Food & Beverage Production, Service & Sales Management, focusing on the essential skills required for effective management in the hospitality industry.