Open to opportunities

JOAN Kang'ong'a

@joankangonga

Message

Performance-driven Office Administrator and Marketing Officer delivering operational efficiency and measurable growth.

Kenya

Message

What I'm looking for

I seek a role where I can combine administration and marketing skills to improve operational efficiency, support teams, and drive customer engagement in a collaborative, growth-oriented organization.

I am a performance-driven Office Administrator with proven experience streamlining operations, managing executive support tasks, and improving customer satisfaction. I bring strong organizational, analytical, and communication skills, plus hands-on proficiency with Microsoft Office and data analysis tools to drive efficiency and reduce costs.

I also function as a skilled Marketing Officer, creating and optimizing online campaigns and social media ads that increased website traffic and client engagement. My background includes implementing CRM systems, leading teams, coordinating events aired on digital platforms, and achieving measurable improvements in retention and operational metrics.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Action Against Hunger

Feb 2023 - Present (2 years 10 months)

Managed daily office operations, coordinated meetings and travel, maintained financial records and inventory, and supported executive staff, streamlining procedures to increase efficiency by 20% and improve client satisfaction by 15%.

Office Administration Scheduling Travel Coordination Microsoft Office Bookkeeping Inventory Management Customer Service Report Preparation

Business Executive

Standard Media Group

Apr 2019 - Nov 2022 (3 years 7 months)

Developed and implemented business strategies, led teams, managed client relationships and budgets, and launched initiatives including a CRM that increased customer retention by 10% and a live digital event.

Business Strategy Market Research Client Relations CRM Event Planning Budget Management Team Leadership Reporting

Sales Agent

Safaricom Home Fibre

Jan 2016 - Oct 2018 (2 years 9 months)

Drove door-to-door and field sales for home fibre products, acquired 250+ clients in a year, handled customer onboarding, follow-ups and query escalation to improve retention and revenue.