Faith Njeri

Coordinated online marketing, purchases, sales, and deliveries of outfits for clients. Managed client complaints and followed up with clients to ensure satisfaction.

Assisted clients with their issues both in-person and via phone. Ensured client details matched registered information and advised on personal information protection.

Ensured functionality of computers at marking stations and collaborated with officers for accurate entry of national examination marks.

Managed filing systems, followed up with clients for issue resolution, and communicated with the U.S. office for transaction clarifications.

Collected data from hospitals and health centers, prepared reports for monitoring medicine distribution.

Handled marketing and sales of printers, resolved customer hardware issues, and managed customer data.

Ensured data entry accuracy and consistency, performed backups, and reported issues to the data manager.

Managed clinical trial data collection, ensured consent forms were signed, and communicated with project staff.

Diagnosed hardware/software failures, managed IT equipment inventory, and prepared reports for board meetings.

Supported users with computer hardware/software issues and maintained accurate documentation of repairs.

Supported students and staff with hardware and network issues, and coordinated repairs with vendors.

Grade: Second class Honors

Studied Information Technology, focusing on various aspects of computing and technology applications. Achieved Second Class Honors.

Grade: Credit

Completed a Diploma in Information Technology, covering foundational IT skills and knowledge.

Grade: C+

Completed Kenya Certificate of Secondary Education with a focus on general education subjects.