mishi wamunyu
@mishiwamunyu
Results-driven professional skilled in business development and customer service.
What I'm looking for
I'm a well-structured and results-driven professional with extensive expertise in business development, sales, and addressing customer concerns across various sectors, particularly in pay-as-you-go solar energy solutions for off-grid customers. My commitment to maintaining high standards in business and customer service drives me to achieve the best possible outcomes, leveraging my strong organizational abilities.
Throughout my career, I have honed my skills in communication and problem-solving, allowing me to effectively manage social media platforms and engage with customers. My experience as a Social Media Executive at Sun King has equipped me with the ability to develop and implement strategies that enhance brand presence and drive sales. I take pride in my ability to analyze trends and prepare insightful reports that inform decision-making and improve team performance.
With a background in customer engagement and business development, I have successfully supported teams in achieving their goals while ensuring excellent customer service. I am passionate about educating customers on products and processes, and I thrive in environments where I can contribute to growth and innovation.
Experience
Work history, roles, and key accomplishments
Social Media Executive
Sun King
Jun 2023 - Present (2 years)
Currently managing social media platforms and developing strategies to enhance Sun King's online presence. Responsible for engaging customers, driving sales, and preparing analytic reports for trend analysis.
Customer Engagement Executive
Sun King
Oct 2021 - May 2023 (1 year 7 months)
Served as a team brand ambassador, preparing performance reports and conducting credit assessments. Focused on customer education and ensuring excellent service by addressing queries effectively.
Customer Care Representative
M-kopa
Dec 2020 - Jan 2022 (1 year 1 month)
Handled customer registrations and inquiries, resolved issues, and educated customers on M-Kopa products. Managed customer interactions through various communication tools.
Client Support Associate/Business Development
Telesky Ltd
Jan 2019 - Mar 2020 (1 year 2 months)
Supported various campaigns for local and international clients, managed inventory on Shopify, and provided after-sales support. Conducted market research and facilitated business meetings.
Office Assistant
Emerald Freight International
Jul 2016 - Apr 2017 (9 months)
Oversaw clerical tasks, monitored budgets, and coordinated departmental activities. Managed office equipment and ensured smooth operations within the office.
Education
Degrees, certifications, and relevant coursework
Mount Kenya University
Degree, Business Information and Technology
Jomo Kenyatta University of Agriculture and Technology
Diploma, Business Information and Technology
2015 - 2016
Naaro High School
2010 - 2013
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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