Open to opportunities

Gladys Letting

@gladysletting

Message

I build customer relationships, drive sales, and support efficient office and data operations.

Kenya

Message

What I'm looking for

I'm looking to apply my applied statistics, computing, sales, marketing, and administrative experience in a role where I can support an institution's vision, meet targets, build strong customer relationships, and develop practical skills.

I've promoted and sold products for Tecno Kenya, Transmatt Ltd, OPPO Mobile Telecommunications Corp. Kenya Ltd, and Fonati Ltd, building customer relationships, following up leads, and resolving customer concerns.

At Fonati Ltd, I supported social media engagement, Google Business profile updates, SEO and SEM initiatives, online and direct-mail campaigns, and Salesforce sales-order processing.

I've also supported the Makupa Bridge Project as an Administrative Assistant and worked as an intern at the National Hospital Insurance Fund, where I collected, analyzed, interpreted, monitored, and reported data to support decision-making.

Experience

Work history, roles, and key accomplishments

Sales and Marketing Representative

Tecno Kenya

Mar 2022 - Feb 2024 (1 year 11 months)

Presented, promoted, and sold products and services to existing and prospective customers. Performed cost-benefit and needs analysis, established customer relationships, and resolved customer complaints to maximize satisfaction.

Sales Marketing Customer Relationship Management Cold Calling Cost Benefit Analysis Needs Analysis problem resolution

Administrative Assistant

Makupa Bridge Project

Feb 2021 - Feb 2022 (1 year)

Handled incoming calls, managed filing systems, and recorded information. Supported office operations by updating paperwork, organizing travel, coordinating events, and maintaining supplies and equipment.

Administrative Support Filing Data Entry Travel Coordination Event Coordination Office Management Customer Service

Sales and Marketing Representative

Transmatt Ltd

Jan 2020 - Feb 2021 (1 year 1 month)

Presented and promoted electronic products, performed cost-benefit analysis, and built customer relationships. Achieved sales targets, coordinated sales efforts, and resolved customer complaints to maximize satisfaction.

Sales Marketing Customer Relationship Management Cost Benefit Analysis Needs Analysis problem resolution Team Coordination

Sales and Marketing Specialist

Fonati Ltd

Jan 2017 - Feb 2019 (2 years 1 month)

Managed social media use, increased engagement and ROI, and updated Google business profile. Executed marketing projects, developed internet presence, and provided customer service and support.

Social Media Management SEO SEM Marketing Campaigns Customer Service ROI Tracking Google Business Profile Facebook Marketing

Sales and Marketing Representative

OPPO Mobile Telecommunications Corp. Kenya Ltd

Jan 2016 - Feb 2017 (1 year 1 month)

Established and expanded phone sales territories, conducted cold calls, and prepared sales plans. Developed customer relations, met sales quotas, and coordinated phone sales training and retention.

Sales Cold Calling Territory Management Customer Relationship Management Sales Planning Quota Attainment Database Management

Intern

National Hospital Insurance Fund

Jan 2015 - Dec 2015 (11 months)

Consulted with clients on data collection, designed experiments and surveys, and analyzed data. Interpreted results, monitored data, and presented findings to senior managers and clients.

Data Collection Data Analysis Survey Design Reporting And Presentations