Brenda Acharo

Responsible for answering inbound calls, responding to customer inquiries, and escalating queries to team leaders for resolution. Demonstrated impeccable phone manners and maintained a customer-oriented approach.

As a Customer Service Representative, I handle inbound calls, respond to customer inquiries, and escalate queries to team leaders for resolution. I demonstrate excellent phone manners and strive to provide exceptional service.

Managed both inbound and outbound calls, handling over 100 calls per day. Responsible for sending and replying to emails while calming agitated customers and ensuring high-quality service.

Conducted research on target audiences, assisted in developing marketing campaigns, and participated in planning Corporate Social Responsibility programs. Analyzed market patterns in the water and sanitation sector.

Managed both inbound and outbound calls, handling over 100 calls daily. Responsible for calming agitated customers and providing exemplary customer service through effective communication.

Conducted research on target audiences, assisted in marketing campaigns, and participated in planning Corporate Social Responsibility programs while analyzing market trends in water and sanitation services.

Grade: Second Class Honours (Upper Division)

Completed a Bachelor’s Degree in Communication and Public Relations, focusing on effective communication strategies and public engagement. Achieved Second Class Honours (Upper Division).

Grade: Second Class Honours (Upper Division)

Pursued a Bachelor's Degree in Communication and Public Relations, focusing on effective communication strategies and public engagement. Graduated with Second Class Honours (Upper Division).

Grade: B+ (69 Points)

Completed the Kenya Certificate of Secondary Education (KCSE) with a Grade of B+ (69 Points), demonstrating strong academic performance.

Grade: B+ (69 Points)

Completed Kenya Certificate of Secondary Education (KCSE) with a focus on various subjects, achieving a grade of B+ (69 Points).