Esther Okechi

I’m a versatile, results-driven professional with 7+ years of progressive experience across customer service, operations management, sales, executive support, and team leadership. I’m known for strong interpersonal skills, sound judgment, high professionalism, and adapting quickly in fast-paced environments—whether remote, hybrid, or on-site.

As a Sales Supervisor at Bioharb Global Limited, I supervise daily sales operations and coordinate team activities to align with business targets and management priorities. I manage client accounts and stakeholder relationships, generate performance reports and KPI dashboards, pursue leads, and maintain accurate CRM records to ensure structured pipeline growth and timely appointment coordination.

Previously, as Head of Customer Service at Daggo Africa Limited, I led operations for a 100+ member team, trained regional and district staff on service protocols, and handled complex escalations with composure. I also served as the liaison between frontline teams and senior management, translating directives into actionable execution plans and driving process improvements that enhanced service quality and productivity.

Earlier, as a Customer Service Support Specialist, I managed 300+ monthly stakeholder interactions, resolved escalation cases end-to-end, and supported efficiency-focused process improvements. I also bring strong administrative and communication foundations from roles including Broadcast Operations Support Intern (research and scriptwriting support) and Secretary (executive scheduling, correspondence, and records management), alongside a B.Sc. in Mass Communication from Ahmadu Bello University.