Open to opportunities

Chinemerem Amaechi

@chinemeremamaechi

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Sales and customer service professional with 8+ years driving client retention, revenue growth, and team supervision.

Nigeria

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What I'm looking for

I’m looking for a customer-focused sales role where I can grow client relationships, drive revenue with clear reporting, and lead a high-performing team—turning feedback and performance data into results.

I’m a sales and customer service professional with 8+ years of progressive experience in client relationship management, business development, and team supervision. I’ve built and retained a portfolio of 50+ clients, maintained high retention and satisfaction, and expanded sales coverage across 3+ locations to support sustained revenue growth.

In my recent role, I supervised customer service staff, developed and executed sales strategies, and prepared periodic sales reports and performance analyses to guide business decisions. Previously, I contributed to a 15% increase in the customer base through proactive prospecting and relationship management, and I also served as a Class Teacher (NYSC) where I planned lessons and assessed student performance.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

Ceecity Investments

Jan 2024 - Present (2 years 5 months)

Supervised a customer service team, overseeing client relations and service quality while driving retention and satisfaction. Built repeat-business relationships and supported year-on-year customer acquisition through structured client management and reporting.

Customer Relationship Management (CRM)Team Leadership Client Retention Sales Reporting Performance Analysis Communication Business Development

Sales Representative

Ceecity Investments

Jan 2018 - Jan 2024 (6 years)

Managed an end-to-end client portfolio of 50+ accounts over 6 years, achieving consistent repeat business. Expanded sales coverage across 3+ locations by executing sales strategies and preparing periodic sales reports to guide decisions.

Sales Strategy Business Development Client Relationship Management CRM Software Sales Reporting Data Analysis

Class Teacher

St. John Anglican School

Jan 2017 - Jan 2018 (1 year)

Developed lesson plans and delivered engaging instruction across assigned subjects, while monitoring student performance. Managed classroom discipline and provided targeted feedback to support improved learning outcomes.

Lesson planning Classroom Management Student Assessment Instruction Delivery Communication Organizational Skills

Sales Representative / Customer Service

Matzin Global Integrated Limited

Jan 2015 - Jan 2017 (2 years)

Increased customer base by 15% through proactive prospecting and relationship management while consistently meeting monthly sales targets. Resolved customer complaints, maintained accurate sales records, and provided product promotion to new prospects.

Customer Service Sales Prospecting Relationship Management Complaint Resolution Sales Reporting CRM Software Record keeping

Education

Degrees, certifications, and relevant coursework

Olabisi Onabanjo University

Bachelor of Agriculture (B.Agric Hons.), Agricultural Economics and Farm Management

Grade: Second Class Honours

Bachelor of Agriculture (B.Agric Hons.) in Agricultural Economics and Farm Management at Olabisi Onabanjo University, completed with Second Class Honours.