Open to opportunities

Tosin Bolaji

@tosinbolaji

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Operations supervisor and customer-focused sales professional, leading teams and optimizing daily operations.

Nigeria

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What I'm looking for

I’m looking for a role where I can lead operations, improve customer satisfaction, and drive revenue through team coordination, accurate record-keeping, and targeted promotions—ideally in a fast-paced organization that supports training and growth.

I’m an administrative and operations professional who supervises teams, coordinates daily work, and keeps workplace processes efficient through strong record keeping and documentation. At Vanguard Pharmacy, I led and managed a team of 20 staff, supported onboarding, maintained attendance and employee records, and handled concerns while promoting compliance with workplace policies.

I also drive customer growth through consultative engagement, negotiation, and sales campaigns—helping increase repeat customer rate by 50% and improving customer satisfaction through effective issue resolution. Earlier experience includes teaching and mentoring 100+ students, plus community awareness programs on health and youth development, which strengthened my communication, training, and customer-first approach.

Experience

Work history, roles, and key accomplishments

Current

Customer Service & Sales Representative

Current

Rhema Printing Press

Apr 2023 - Present (3 years 3 months)

Handled end-to-end client engagement from inquiry to order fulfillment, increasing sales conversion through customer engagement and product promotion. Negotiated bulk order pricing, resolved customer objections and issues, and maintained strong client relationships to support repeat business.

Customer Service Sales Sales Promotions Customer Engagement Pricing Negotiation order fulfillment Upselling Client Relationship Management Objection Handling Customer Retention

Operations Supervisor

Vanguard Pharmacy

Apr 2021 - Mar 2023 (1 year 11 months)

Led and managed a team of 20 staff, coordinating onboarding, attendance tracking, employee records, and documentation to support daily operations and sales performance. Introduced staff engagement initiatives and managed promotional campaigns, improving repeat customer rate by 50% through customer satisfaction and relationship management.

Team Leadership Staff Coordination Onboarding Employee records management Sales & Management Sales Promotions Customer Retention Inventory Management Compliance Support Problem Solving

National Youth Service Corps

Maja Academy

Apr 2019 - Mar 2020 (11 months)

Taught Basic Science (JSS 1–3) and Biology (SSS 1–3), delivering lesson plans and assessing students' academic progress. Conducted school and community sensitization programs on HIV/AIDS prevention, sanitation and hygiene, and reproductive health, and mentored students on academic excellence and personal development.

Teaching Lesson planning Biology Instruction Student Assessment Student Mentoring Public Health Education Community Outreach