Open to opportunities

Ifeoluwaposimi Adegbola

@ifeoluwaposimiadegbo

Message

I drive sales growth and resolve high-volume customer inquiries across finance, trading, and hospitality.

Nigeria

Message

What I'm looking for

I'm looking for a sales, business development, or customer service role where I can build customer relationships, resolve complex issues, drive product adoption, and contribute to revenue growth in a collaborative team.

I've driven product adoption and transactions at Afriex by scheduling sales pitches, following up with customers, and addressing concerns across phone, email, and teleconference channels.

At Pronto Trading, I handled 100–200 customer interactions daily and achieved 85%+ first-call resolution through accurate issue resolution, clear communication, and escalation of sensitive cases. I've also developed client relationships, negotiated business deals, and customized product solutions as a Business Development Officer at Transalliance Capital.

My background spans sales supervision, direct banking sales, customer service, and hospitality operations, with a focus on staying calm under pressure and turning service interactions into sales opportunities.

Experience

Work history, roles, and key accomplishments

Business Sales Executive

Afriex Ltd

Jan 2024 - Dec 2025 (1 year 11 months)

Conducted sales pitches via phone, email, and teleconference to drive product adoption. Developed strategic plans and identified high-net-worth individuals to improve performance.

Sales Customer Service Strategic Planning

Sales Customer Service & Business Representative

Pronto Trading

Feb 2024 - Dec 2024 (10 months)

Handled 100-200 customer interactions daily, ensuring timely resolution and meeting service-level targets. Escalated complex cases and conducted follow-ups to improve experience.

Customer Service Problem Solving Escalation Management

Business Development Officer

Transalliance Capital

Jan 2022 - Jan 2024 (2 years)

Developed relationships with stakeholders and customers, negotiated business deals, and sought new opportunities. Customized product solutions to increase satisfaction.

Business Development Relationship Management Negotiation Customer Satisfaction

General Supervisor

Towlab Hotel and Suites

Nov 2017 - Dec 2021 (4 years 1 month)

Interacted with hotel guests to ensure quality experience and resolved complaints. Negotiated with vendors and assisted the general manager with management tasks.

Customer Service Complaint Resolution vendor negotiation Management

Sales Supervisor

MTN

May 2016 - Oct 2016 (5 months)

Organized field agent schedules, evaluated sales team performance, and coached agents. Maintained feedback channels between field agents and partnered banks.

Sales Supervision Coaching Performance Evaluation

Direct Sales Associate

Skye Bank Plc

Apr 2015 - Apr 2016 (1 year)

Increased sales of bank products through storm marketing and created new business deals. Maintained customer relationships via telemarketing and one-on-one conversations.

Sales Marketing Telemarketing Customer Relationship Management