Open to opportunities

ESTHER OGBODU

@estherogbodu

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Operations professional delivering process improvements, exceptional customer experience, and measurable results.

Nigeria

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What I'm looking for

I am seeking a collaborative operations role where I can improve processes, deliver excellent customer experiences, and grow into leadership responsibilities.

I am an operations-focused professional with strong experience in banking, customer service, and media, committed to process improvement and high-quality delivery. I combine problem-solving, time management, and relationship-building to meet deadlines and drive results.

At Access Bank I processed transactions accurately, reconciled daily records, and achieved a 98% customer satisfaction score that supported a 30% increase in retention. In prior roles at Federal Airport Authority of Nigeria, Lotus Bank, and Lagos State Television I consistently exceeded satisfaction and performance targets while contributing to operational efficiencies.

I bring practical skills in CRM, Microsoft Office, QA/QC, reconciliation, and project coordination, and I seek to apply these strengths within collaborative teams focused on optimizing operations and improving customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Transaction Officer

Current

Access Bank

Sep 2023 - Present (2 years 5 months)

Processes financial transactions ensuring accuracy and regulatory compliance, reconciled daily records to identify and correct discrepancies, and resolved customer queries to improve service delivery.

Cash Handling Transaction Processing Customer Service Compliance

Customer Service Representative

Federal Airport Authority Of Nigeria

Jul 2021 - Jun 2022 (11 months)

Developed client relationships and delivered service solutions that improved customer satisfaction, educated clients on available services, and maintained service documentation and reports.

Customer Relationship Management Customer Education Communication Reporting Stakeholder Engagement Sales Support

Customer Service Representative

Lotus Bank

Jan 2020 - Apr 2021 (1 year 3 months)

Maintained strong customer relationships, responded to inquiries and resolved issues promptly, and supported cross-functional teams to ensure timely customer resolutions while recording transaction discrepancies.

Customer Support Relationship Management Sales Support Record keeping Team Collaboration Product Knowledge Problem Solving

Media Intern

Lagos State Television

Jan 2017 - Dec 2018 (1 year 11 months)

Produced written communications and pursued news stories independently, contributing to editorial coverage and reducing average handling time through implemented workflow improvements.

Content Production Research Editorial Time Management

Media Consultant

Nigerian Television Authority

Dec 2015 - Apr 2016 (4 months)

Engaged audiences through on-air presentation and coordinated promotional activities with advertisers to increase sales and audience engagement for station programs.

On Air Presentation Promotion Advertiser Relations Content Planning Public Speaking Relationship Management