Looking for a job

Oyindamola Idowu

@oyindamolaidowu

Message

Results-driven banking operations professional with strong customer success and compliance expertise.

Nigeria

Message

What I'm looking for

I seek a role in banking operations or customer success where I can improve processes, strengthen compliance, and deliver excellent client service while growing into broader operations or risk-management responsibilities.

I am a results-driven banking operations professional with 3+ years' experience across banking operations, customer success and communications, known for streamlining processes, improving service ratings, and strengthening compliance through audits and internal controls.

I have supported teams at major Nigerian banks, delivered measurable efficiency and customer-satisfaction gains, and leveraged digital tools and communication skills to drive adoption and revenue growth. I bring attention to detail, risk-management discipline, and a collaborative approach to deliver precise, client-focused financial operations.

Experience

Work history, roles, and key accomplishments

Domestic Operations Officer

Coronation Merchant Bank

Jan 2023 - Jan 2025 (2 years)

Executed daily banking operations, payment processing and reconciliations while implementing internal controls and process improvements that reduced transaction errors by 25% and strengthened compliance.

Payment Processing Reconciliations & Compliance Risk Management Internal Controls Audit Client Relations

Teller / ATM Custodian

United Bank for Africa

Jan 2022 - Jan 2023 (1 year)

Processed cash and non-cash transactions with 99% accuracy, managed ATM operations to reduce downtime by 10%, and promoted digital banking adoption increasing usage by 20%.

Cash Handling Customer Service Digital Banking & Compliance Problem Solving