Oyindamola Idowu
@oyindamolaidowu
Results-driven banking operations professional with strong customer success and compliance expertise.
What I'm looking for
I am a results-driven banking operations professional with 3+ years' experience across banking operations, customer success and communications, known for streamlining processes, improving service ratings, and strengthening compliance through audits and internal controls.
I have supported teams at major Nigerian banks, delivered measurable efficiency and customer-satisfaction gains, and leveraged digital tools and communication skills to drive adoption and revenue growth. I bring attention to detail, risk-management discipline, and a collaborative approach to deliver precise, client-focused financial operations.
Experience
Work history, roles, and key accomplishments
Domestic Operations Officer
Coronation Merchant Bank
Jan 2023 - Jan 2025 (2 years)
Executed daily banking operations, payment processing and reconciliations while implementing internal controls and process improvements that reduced transaction errors by 25% and strengthened compliance.
Teller / ATM Custodian
United Bank for Africa
Jan 2022 - Jan 2023 (1 year)
Processed cash and non-cash transactions with 99% accuracy, managed ATM operations to reduce downtime by 10%, and promoted digital banking adoption increasing usage by 20%.
Education
Degrees, certifications, and relevant coursework
Lagos State University
Bachelor of Science, Mass Communication
Pursuing a Bachelor of Science in Mass Communication at Lagos State University, expected completion in 2026.
Moshood Abiola Polytechnic
Higher National Diploma, Mass Communication
Completed a Higher National Diploma in Mass Communication at Moshood Abiola Polytechnic in 2019.
Moshood Abiola Polytechnic
National Diploma, Mass Communication
Completed a National Diploma in Mass Communication at Moshood Abiola Polytechnic in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Skills
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