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OLUWABUKUNMI AYODELE

@oluwabukunmiayodele

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Operations specialist improving efficiency, accuracy, and client satisfaction through process optimization.

Nigeria

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What I'm looking for

I am seeking an operations role where I can improve processes, ensure transaction accuracy, and deepen client relationships within a collaborative, growth-oriented team.

I am an Operations Specialist with over three years of experience driving operational efficiency and client satisfaction in financial services and customer-facing roles. I have a proven track record improving customer service metrics by 40% and maintaining a 99% accuracy rate in transaction processing for a multi-client portfolio.

My background includes hands-on transaction management, market analysis, and classroom management during my NYSC placement, which strengthened my communication, organization, and problem-solving skills. I led process improvements that reduced complaint resolution time by 30% and boosted team efficiency by 40%.

I am proficient with Microsoft Office and CRM tools, currently expanding my skills in digital marketing and Microsoft 365. I bring a client-focused, detail-oriented approach and collaborate effectively with teams to optimize workflows and deliver measurable results.

Experience

Work history, roles, and key accomplishments

Current

Operations Specialist

Current

Georgenekoko

Nov 2024 - Present (1 year 3 months)

Oversee daily financial operations for 30+ clients, achieving a 99% accuracy rate in transaction processing and improving client satisfaction through proactive issue resolution.

Client Relationship Management Compliance Process Improvement Team Collaboration CRM Microsoft Office

Teacher (NYSC)

Government Secondary School

May 2023 - Jun 2024 (1 year 1 month)

Managed and instructed a class of 50+ students during NYSC, improving classroom organization and communication while maintaining discipline under pressure.

Classroom Management Lesson planning Communication Time Management Presentation Conflict Resolution

Customer Service Rep

Obas Place

Sep 2021 - Dec 2021 (3 months)

Handled cash and card payments with zero daily reconciliation discrepancies and delivered customer service that exceeded satisfaction targets by 40%, reducing complaint resolution time by 30%.

Cash Handling Customer Service Complaint Resolution Process Improvement CRM Microsoft Office

Education

Degrees, certifications, and relevant coursework

Udemy

Certificate, Digital Marketing

2026 -

Enrolled in Digital Marketing and Social Media Management (ongoing) to build digital marketing competencies.

Nigeria M365 Community

Certificate, Microsoft 365

2026 -

Participating in Microsoft 365 training to improve proficiency with Microsoft 365 tools (ongoing).

ALX Africa

Certificate, Career Development

2024 - 2024

Completed the ALX Career Essentials program focused on foundational career skills.

Ekiti State University

Bachelor of Science, Business Administration

2016 - 2022

Completed a Bachelor of Science in Business Administration with coursework in operations management, marketing, data analysis, and customer relationship management.

Certificate, Customer Service

2020 - 2020

Completed a LinkedIn course in Customer Service to develop client-facing and support skills.