VAVictory Ativie
@victoryativie
Results-driven Operations Specialist with expertise in customer support.
NigeriaWhat I'm looking for
I am a results-driven Operations Specialist with over four years of international experience in customer support and payment operations. My expertise lies in regulatory compliance, market intelligence, and customer success, where I have consistently demonstrated my ability to streamline operations and resolve client issues efficiently. I thrive in fast-paced, technology-driven environments, supporting global teams and clients.
Throughout my career, I have achieved significant milestones, such as maintaining a 92% customer satisfaction score and resolving 85% of client inquiries within 24 hours. My roles have allowed me to collaborate with cross-functional teams, leading initiatives that improve customer satisfaction and reduce churn. I am passionate about leveraging my skills to contribute to organizational success and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Client Service Agent
The Credit Pros
Dec 2024 - Present (6 months)
Resolved 85% of client inquiries within 24 hours, exceeding internal response benchmarks. Maintained a 92% customer satisfaction (CSAT) score across email and live chat support.
User Operations Specialist
Paystack Payments Limited
Jan 2025 - Present (5 months)
Analyzed over 100 weekly merchant requests to uncover trends and deliver insight-driven reports. Improved merchant satisfaction by 10% through product feedback integration.
Customer Support Team Lead
LemFi Technology Limited
Nov 2024 - Present (7 months)
Led 10+ customer support specialists, maintaining 97% SLA adherence. Increased team performance by 18% through targeted coaching and QA initiatives.
Customer Support Specialist
LemFi Technology Limited
Dec 2022 - Present (2 years 6 months)
Managed 100+ daily customer interactions with a 95% resolution rate within 24 hours. Maintained a 90% CSAT score across email and social channels.
Customer Success Associate
Paystack Payments Limited
Aug 2022 - Present (2 years 10 months)
Onboarded and supported over 300 merchants, improving platform engagement and satisfaction. Boosted product adoption by 25% through personalized training and content.
Contact Center Agent
Access Bank PLC
Oct 2020 - Present (4 years 8 months)
Addressed 90+ daily phone/email inquiries with an 80% first-contact resolution rate. Solved 80% of technical issues on first interaction.
Education
Degrees, certifications, and relevant coursework
Olabisi Onabanjo University
Bachelor of Science (B.Sc.), Banking and Finance
Studied Banking and Finance at Olabisi Onabanjo University. Gained knowledge in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
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