MOMariam Oba
@mariamoba
Detail-oriented client service and quality assurance professional.
NigeriaWhat I'm looking for
I am a detail-oriented client service and quality assurance professional with over 6 years of experience in IT, consulting, and banking. My career has been marked by a commitment to excellence in customer service and quality assurance, where I have honed my skills in office management, employee relations, and database management. I thrive in dynamic environments and am adept at utilizing the latest technologies and software to enhance operational efficiency.
In my current role as a KYC/Quality Assurance Officer at Globacom, I ensure the integrity of new SIM registrations and actively monitor for fraudulent activities. My previous experience as a Customer Service Representative at Guaranty Trust Bank and Access Bank has equipped me with the ability to resolve complex customer complaints and improve customer satisfaction through effective communication and problem-solving. I am passionate about delivering high-quality service and continuously seek opportunities to enhance my skills and contribute to organizational success.
Experience
Work history, roles, and key accomplishments
Contact Technical Assistant
Globacom
May 2022 - Present (3 years 2 months)
Handled complex customer complaints professionally, providing technical assistance with equipment operation. Documented calls in detail for future reference by contact center and field personnel.
KYC/Quality Assurance Officer
Globacom
Jun 2023 - Present (2 years 1 month)
Ensured the quality assurance of new SIM registrations and identified fraudulent SIM registrations and swaps. Performed client name screening disposition, sanctions review, and enhanced due diligence.
Operations Team Member
Access Bank Plc
Jun 2020 - Apr 2022 (1 year 10 months)
Managed tellering, import document processing, and general administration, including processing shipping documents for importers. Utilized a barcode scanner to scan all returned mail letters into an Access database and import them into ANCHOR.
Customer Service Representative
Oxygen Broadband Networks
Mar 2013 - Oct 2015 (2 years 7 months)
Resolved customer complaints promptly and engaged in telemarketing activities, including cold calling to sell products. Recorded customer's personal information accurately in a computer system and dealt with complaints to safeguard the company's reputation.
Customer Service Representative
Guaranty Trust Bank
Jun 2020 - Apr 2022 (1 year 10 months)
Resolved customer complaints promptly using solution-focused problem solving and liaised with carriers on clients' delivery. Answered and dealt with over 85 customer cases per day, regarding complex problems or difficult situations.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Arts, English
Obtained a Bachelor of Arts degree with a focus on English. This program provided a strong foundation in language, literature, and critical thinking skills.
Ahmadu Bello University
Diploma in Arts, Arts
Completed a Diploma in Arts, which provided foundational knowledge in various artistic disciplines. This program enhanced creative and analytical abilities.
Availability
Location
NigeriaAuthorized to work in
Job categories
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