McEwen Christian
@mcewenchristian
Customer-focused banking and operations professional skilled in transaction processing and e-business support.
NigeriaWhat I'm looking for
I am a customer-focused banking and operations professional with hands-on experience in core banking (FLEXCUBE/FCUBS), e-business platforms (Interswitch, Remita, Paystack), and transactional support across retail and merchant channels. I have led account opening and maintenance, resolved complex transaction issues, and supported large vendor payments while consistently meeting KPIs in high-volume banking environments.
My background spans banking operations, customer service, technical support, and hospitality management where I supervised daily operations, staff training, and vendor relations. I bring strong communication, analytical problem-solving, and multitasking abilities, and I pursue continuous upskilling in cybersecurity, data analysis, compliance, and sustainability.
Experience
Work history, roles, and key accomplishments
FBTransaction Officer
First City Monument Bank
Jun 2025 - Present (7 months)
Engaged internal units, merchants and users to resolve transaction and profiling issues and onboard users on PAYDIRECT, ETRANZACT, EBILLS and PAYSTACK, serving as the channel to solution specialists to ensure timely responses.
E-Business / Account Operations
Union Bank of Nigeria
Dec 2022 - May 2025 (2 years 5 months)
Resolved customer transaction issues on Interswitch, processed account opening via IBPS scanned documents and performed account maintenance tasks including account type and personal detail updates.
UNUniversal Teller
Union Bank of Nigeria
May 2023 - Jan 2025 (1 year 8 months)
Processed cash deposits/withdrawals, inter/intra-bank and FX transactions, managed ATM cash operations and bulk vendor payments using FLEXCUBE, BVN portals, Remita and Union Collect to improve transaction efficiency.
Customer Service Representative
Outcess (Airtel Smartcash)
May 2022 - Dec 2022 (7 months)
Handled inbound/outbound customer calls, onboarding agents, provided technical and social media support, set up POS devices and achieved outstanding KPIs during the Smartcash rollout.
Financial Advisor
Heirs Life
Feb 2022 - May 2022 (3 months)
Sold insurance policies to new and existing clients through visits and calls, advised on suitable packages and managed payment modes and schedules to grow client coverage.
Teacher / Games Master
Bethany Day Secondary School
Aug 2021 - Dec 2021 (4 months)
Taught basic sciences, technology and English to junior and senior students and managed school games activities to support student development.
General Manager
Cedrix Guest House
Feb 2021 - Aug 2021 (6 months)
Oversaw daily operations including accounting, auditing, inventory, and coordination of bar, kitchen, security and housekeeping to maintain service readiness during NYSC posting.
Manager
De Camp Bar & Hotels
Sep 2018 - Jan 2020 (1 year 4 months)
Managed bar, kitchen and club operations, led staff recruitment, training and deployment to ensure smooth service delivery and operational coordination.
Industrial Attachment Officer
Lagos State Ministry of Tourism
Sep 2013 - Jan 2014 (4 months)
Supported licensing and registration processes for tourism and hospitality businesses, renewed permits and promoted cultural events across Lagos State.
Education
Degrees, certifications, and relevant coursework
NNNational Youth Service Corps (NYSC)
NYSC Completion, National Service
2021 - 2021
Completed mandatory national service (NYSC) with primary assignment in Imo State and served as Corps Liaison Officer.
LILagos State Polytechnic, Ikorodu
Higher National Diploma, Hospitality Management
Completed Higher National Diploma in Hospitality Management at Lagos State Polytechnic, Ikorodu.
LILagos State Polytechnic, Ikorodu
National Diploma, Tourism Management
Completed National Diploma in Tourism Management at Lagos State Polytechnic, Ikorodu.
Sure Foundation Comprehensive School, Iyana-Ejigbo
NECO, Secondary Education
Completed secondary education with National Examination Council (NECO) certification.
Reigning Zion Nursery and Primary School, Orisumbare
First School Leaving Certificate, Primary Education
Completed primary education and obtained First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
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