Looking for a job

Esther Ejinima

@estherejinima

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I support customer qualification, administrative operations, HR processes, and financial recordkeeping.

Nigeria

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What I'm looking for

I'm looking to apply my skills in human resources, sales, administrative support, customer service, and accounting in a role that supports growth, process improvement, and organizational goals.

I've supported customer qualification and insurance-policy transfers remotely for Insurance Supermarket INC's North Star Senior Benefits, handling inbound and outbound calls, age and health checks, and client eligibility requirements.

Across Affordable Rent to Own and Phoenix Lead Company, I've guided customers through home-listing access, credit reports, vehicle pre-qualification, and credit-repair referrals. I bring patience and empathy to conversations with clients facing complex health and financial circumstances.

I've also contributed to workforce planning, recruitment, employee relations, corporate-plan monitoring, payroll, budgeting, financial reporting, and administrative coordination at Onigbongbo LCDA, Project Next Level, and Witty Foundation.

Experience

Work history, roles, and key accomplishments

Current

Insurance Verification Agent

Current

Insurance Supermarket INC

Jan 2022 - Present (4 years 9 months)

Operated remotely verifying client eligibility and handling inbound and outbound calls for senior benefits. Exercised patience and empathy with elderly clients facing health challenges.

Customer Service Inbound Calls Outbound Calls Eligibility Verification Empathy Communication Skills

Call Agent (B2C)

Affordable Rent To Own

Jan 2022 - Dec 2022 (11 months)

Cold-called customers requesting home listings and guided them through the subscription process. Handled inbound and outbound calls to assist with credit report checks.

Cold Calling Inbound Calls Outbound Calls Customer Guidance Credit Reports

Call Expert (B2C)

Phoenix Lead Company

Jan 2021 - Dec 2021 (11 months)

Pre-qualified candidates for car purchases and customers with bad credit for home loans, transferring them to credit repair companies. Handled both inbound and outbound calls.

Lead Qualification Inbound Calls Outbound Calls Customer Service Credit Assessment

Administrative Officer

Onigbongbo LCDA (NYSC)

Jan 2020 - Dec 2021 (1 year 11 months)

Monitored implementation of MDAs corporate plans, prepared minutes and memos, and participated in workforce organization and recruitment. Took part in learning and development programmes and employee relations.

Administrative Support Minutes Preparation Memorandum Distribution Recruitment Employee Relations Learning and Development

Administrative Officer

ProjectNextLevel

Jan 2013 - Dec 2014 (1 year 11 months)

Organized internal and external communication, coordinated schedules, and implemented market strategies that increased sales. Performed clerical duties and assisted management with employee relations.

Communication Skills Scheduling Meeting Coordination Market Strategy Payroll P&L management Clerical Duties Employee Relations