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Ogechi Mabel Kalu

@ogechimabelkalu

Customer onboarding specialist at NICON Insurance Plc. who onboarded insurance clients and maintained accurate policy records.

Nigeria

Message

What I'm looking for

I’m seeking a Junior Customer Onboarding Specialist role and am also available for remote Customer Support, Customer Success, Administrative Support, Operations, Research/Documentation, and Data Entry roles.

At NICON Insurance Plc., I supported corporate and individual clients through regular follow-ups, service support, and client-retention activities. I maintained client databases and policy documentation to support reliable service and internal audit requirements.

Earlier at NICON Insurance Plc., I identified and onboarded new insurance clients through outreach, presentations, and structured follow-up. I also updated client records and maintained policy documentation for underwriting and service support.

Across my roles, I’ve coordinated schedules, correspondence, and meeting documentation, and handled sensitive information with discretion. I’m seeking a Junior Customer Onboarding Specialist role and am also available for customer support, customer success, administrative support, operations, research/documentation, and data entry roles.

Experience

Work history, roles, and key accomplishments

Marketer

NICON Insurance Plc.

Jan 2016 - Jan 2026 (10 years)

Managed corporate and individual client relationships through follow-ups, service support, and retention activities. Maintained accurate client databases and policy documentation, and supported executive coordination.

Customer Relationship Management Client Follow up Database Management Documentation Correspondence Meeting Coordination Compliance Discrétion Client Onboarding Outreach Presentation Skills Relationship Building Follow up Record keeping Policy Documentation

Head of Department (HOD)

Ministry of Environment, Enugu State (Under NICON Insurance)

Jan 2014 - Jan 2016 (2 years)

Led a departmental team in executing project activities in line with KPIs, schedules, and deadlines. Coordinated office documentation, meeting schedules, and inter-agency correspondence.

Team Leadership Project Coordination Documentation Meeting Coordination Interagency Communication Project Execution KPI Management Correspondence

Cashier

First Bank Nigeria Plc.

Jan 2012 - Dec 2012 (11 months)

Processed daily deposits, withdrawals, and teller transactions with accurate cash reconciliation. Provided professional customer service to high-volume clients in a fast-paced banking environment.

Cash Handling Teller Operations Customer Service Reconciliations Banking

Assistant Manager

Rexmonds Groups and Company

Jan 2011 - Jan 2012 (1 year)

Managed the Telecommunications Department, including recharge-card printing, sales, and customer support. Improved sales and inventory tracking, helping reduce stock discrepancies.

Sales Management inventory tracking Customer Support Telecommunications Sales Inventory Management Stock Control

Assistant Secretary

Kolping Society of Nigeria

Jan 2009 - Jan 2010 (1 year)

Prepared and circulated board meeting agendas, packs, and notices to support organizational coordination. Maintained company records and supported the Company Secretary with compliance documentation.

Meeting Coordination Documentation Record keeping Compliance Agenda Preparation Compliance Documentation Administrative Support

Sales Representative

G and V Grantees Ventures Nig. Ltd.

Jan 2005 - Jan 2007 (2 years)

Managed sales records, invoicing, and customer accounts to support accurate transactions and timely payments. Built customer relationships that encouraged repeat business.

Sales Invoicing Account Management Relationship Building Record keeping Customer Relationship Management