Looking for a job

Ogunremi Bukola

@ogunremibukola

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I drive customer recovery, insurance sales, and efficient administrative operations.

Nigeria

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What I'm looking for

I'm looking for a customer service, financial services, or administrative role where I can improve client outcomes, support efficient operations, and contribute through CRM management, recovery, sales, and communication.

I'm currently supporting Oxygen X Finance, a subsidiary of Access Holding Plc, by managing 150+ daily outbound customer interactions on overdue accounts and billing issues. I've improved recovery rates by an estimated 25% through customized payment plans.

I document customer interactions in CRM with 98% data accuracy and collaborate with collections and finance teams on escalated cases. Previously at Sanlam Insurance Limited, I assessed financial profiles, converted prospective leads, and achieved 100% of monthly life insurance sales targets.

At the Broadcasting Corporation of Oyo State, I strengthened internal communications, coordinated departmental planning, and reduced document retrieval time by 30% through improved filing systems.

Experience

Work history, roles, and key accomplishments

Current

Contact Center Agent

Current

Oxygen X Finance

Jan 2025 - Present (1 year 9 months)

Managed an average of 150+ daily outbound customer interactions to follow up on overdue accounts and resolve billing issues. Negotiated customized payment plans on delinquent accounts, improving recovery rates by an estimated 25%.

CRM Management Customer Service Collections Negotiation Data Entry Google Workspace KasookooDialer Microsoft Teams Zoom

Financial Insurance

Sanlam Insurance Limited

Jun 2024 - Nov 2024 (5 months)

Analyzed client financial profiles to recommend tailored insurance and health coverage solutions. Expanded branch portfolio by identifying and converting prospective leads through targeted financial goal assessments.

Financial Analysis Insurance Sales Client Acquisition Customer Relationship Management Google Workspace

Administrative Officer

Broadcasting Corporation of Oyo State (BCOS)

Oct 2021 - Sep 2022 (11 months)

Streamlined internal communications by managing the distribution of memoranda and coordinating departmental strategic planning. Optimized the physical and digital filing system, reducing document retrieval time by 30%.

Office Administration Record keeping Document Management Strategic Planning Google Workspace