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Williams Edjoh

@williamsedjoh

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Risk Manager and administrative operations specialist improving remote workflows, data accuracy, and team performance.

Nigeria

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What I'm looking for

I’m looking for a role where I can own risk assessment and data-driven administration—leading teams, managing high-volume workflows, and optimizing remote operations with Microsoft Office, CRM, and strong customer support.

I’m a highly organized administrative and risk professional with 5+ years of experience specializing in Remote Operations and comprehensive Administrative Support. I help teams run smoothly through meticulous data handling, proactive planning, and clear documentation.

In my current Risk Manager role, I manage credit worthiness screenings and database management to minimize financial risk exposure. I also coordinate and train a team of 40+ staff on efficient recovery protocols and remote operations workflows.

Across roles, I’ve owned high-volume pipelines, CRM administration, and quality processes—handling 80+ daily leads as a Student Adviser and managing 120–180 inbound/outbound calls with strong performance as a Telesales/Customer Care Rep. I’m also recognized for leadership, including Best Supervisor for three consecutive periods, and I bring strong Microsoft Office and Excel execution to every workflow.

Experience

Work history, roles, and key accomplishments

Current

Risk Manager

Current

Co-Matrix Limited

Apr 2025 - Present (1 year 3 months)

Manage credit worthiness screenings and database records to minimize the organization’s financial risk exposure. Coordinate and train a remote-operations team and support credit evaluation documentation using Microsoft Office.

Database Management team training Remote Operations Microsoft Office Risk Assessment Administrative Documentation

Student Adviser

Unicaf

Mar 2024 - Apr 2025 (1 year 1 month)

Managed a high-volume pipeline of daily leads using CRM database management and meticulous data entry. Provided calendar management and administrative logistics for registered students, supporting smooth enrollment through scholarship documentation and records.

CRM CRM Database Management High Volume Data Entry Lead Management Calendar Management Administrative Documentation Remote Operations Support

Supervisor

Newedge Finance Ltd.

Aug 2023 - Mar 2024 (7 months)

Supervised a team of 20 to oversee daily remote operations and improve productivity. Coordinated team activities to meet organizational mandates and supported senior management with document preparation and administrative data entry for quarterly performance reviews.

Team Supervision Remote Operations Office Administration Data Entry Documentation Preparation Team Coordination

Quality Control Officer

Newedge Finance Ltd.

Sep 2022 - Aug 2023 (11 months)

Managed quality assurance for an 18-member team, ensuring administrative standards and documentation accuracy in customer interactions. Conducted systematic reviews of call logs and administrative data entry to identify and eliminate operational bottlenecks.

Quality Assurance Administrative Documentation Process Improvement Team Management

Telesales and Customer Care Rep

Newedge Finance Ltd.

Aug 2021 - Sep 2022 (1 year 1 month)

Handled 120–180 inbound/outbound calls daily, resolving most customer issues on first contact and maintaining a high call quality score. Exceeded monthly sales targets through upselling, trained new telesales agents on CRM tools and objection handling, and supported strong customer satisfaction results.

Outbound Calling Sales Target Achievement Upselling Value added Services CRM Tools Objection Handling Customer Satisfaction Sales Training

Administrative Secretary

Foursquare Gospel Church

Apr 2016 - Jul 2021 (5 years 3 months)

Provided comprehensive office administration and administrative support for daily church operations. Managed calendar and travel logistics for visiting guests and internal leadership, and produced monthly reports using Excel computations with accurate bookkeeping and financial records.

Office Administration Administrative Support Calendar Management Travel Logistics Data Entry Bookkeeping Financial Records Procurement Coordination

Sales Manager

Jordan Bookshop and Sound Center

Mar 2013 - Nov 2015 (2 years 8 months)

Led and trained a team of 12 sales representatives and implemented sales procedures to improve close rates while reducing onboarding time. Improved customer retention through CRM follow-up and client reviews, while expanding territory coverage by opening new distributing channels.

Customer Retention Onboarding Sales Management